Support and assist Hotel Food and Beverage Manager in daily operation, providing direct support to the Front of House leadership team and all other responsibilities, standing in for them whenever necessary. This position is responsible for upholding the highest standards of customer service, ensuring the best possible experience for guests, with a special emphasis on making every child a hero at LEGOLAND California Resort.
COMPENSATION: The Hourly rate for this position is $23.50 to $23.85. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Customer Engagement
Lead by example, putting the customer first and delivering exceptional customer service. Frequently address guest concerns with empathy and clear communication. Step in to assist staff with any restaurant duties, including cooking, serving, bussing, hosting, bartending, dishwashing, cleaning, or any other necessary tasks. Build strong relationships with your workforce, being approachable and supportive. Effectively delegate various management responsibilities to restaurant leads. Assist with allergen and food preference requests from customers as needed. Understand and strive to achieve Key Performance Indicators (KPIs) goals.
HR Responsibilities
Utilize scheduling software to ensure restaurants are adequately staffed at all times. Serve disciplinary action to employees for attendance or policy violations according to Aramark company policy. Conduct interviews for new hires and internal position applicants. Handle employee relations issues promptly and effectively.
Safety
Ensure equipment is functioning properly and restaurants meet safety and health standards to pass audits. Ensure all team leaders and employees are trained and execute proper health and safety requirements at all times, adhering to Aramark and client companies, San Diego County, and OSHA safety policies and procedures.
Finance
Minimize food waste through effective management practices. Assists in weekly monitoring of financial reporting and timekeeping. Monitors labor hours on a shift to shift basis and ensures that payroll reports are accurate. Understand how forecast will effect business and respond accordingly . Manage and count inventory for restaurant locations.
Additional Responsibilities
Assist and manager various catering events. Create daily operational reports for management. Perform any additional tasks or cross training requested by management and administration.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
At least 2 years of progressive experience in food service leadership and a proven track record of success in Food and Beverage operations with full-service experience and additional bar experience is a plus.
Demonstrated interpersonal and supervisory skills, with the ability to effectively manage staff and foster a positive work environment.
Sufficient education to read, write, and use computer systems.
Be able to work quickly and concisely under pressure.
Available to work holidays and weekends as well as shorter or longer hours due to business volume.
Able to pass a Food Handler certification exam.
Physical Requirements
Frequent lifting, pushing, pulling, bending, squatting, and stooping.
Expect constant walking and standing during shifts.
Occasional crawling and climbing.
Frequently lift and carry items weighing 20 to 40 pounds, including lifting trays over the shoulder.
Ability to lift up to 60 pounds.
The role will require wearing uniforms and Personal Protective Equipment (PPE).
Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions?.
Exposure to extreme temperature changes.
Remember that adaptability and a positive demeanor are essential in this dynamic environment. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.