Host - Village Pub Cafe (Ellis Island)

Category: Food and Beverage

Status: Non-Exempt

Reports To: F&B Supervisor, F&B Manager and Asst General Manager

Job Description

The primary responsibility of the Host/Hostess is to welcome our guests when they arrive in our restaurant and start them off with a positive dining experience. Hosts/Hostesses need to be able to work quickly and efficiently on tasks to ensure a pleasant atmosphere for our guests. They should always show true hospitality to our guests and maintain a positive attitude towards co-workers.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Free on-site parking
• One free meal per shift
• Paid time off
• Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)

Location

In-person in Las Vegas, NV, 89109: Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Seating restaurant guests by seating each section fairly and consistently to ensure customer service standards are maintained.
• Must have knowledge of the menu and additional products that are served, including all beverages and daily specials.
• Handle cash transactions with customers and collect payment
• Issue receipts, refunds, change, and tickets.

Team and Guest Relations

• Provide excellent guest service to all guests and ensure the same for all team members.
• Perform guest service duties as requested.
• Maintain a fast pace for customer service needs.
• Be a team player, proactively assist other colleagues.

Skills / Experience

• Must be at least 21 years old.
• Good communication and customer service skills are essential for this position.
• Ability to read and comprehend simple instructions.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization and to carry out simple one or two-step instructions.
• Nevada Health Card required.

Physical Requirements

• Must be able to stand and walk swiftly for extended periods of time.
• Must be able to bend to obtain items near the floor.
• Must be able to lift up to 50 lbs. with or without assistance.

This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Core Values

• Service - Personalized, warm, and consistently exceptional customer service.
• Value - Committed to deliver quality products for great prices.
• Growth - Promote personal development and growth for all team members.
• Family - Create a family-like environment by staying close to our guests and our team members.
• Passion - Work with passion and enthusiasm every day.