Host/Hostess - *Olivine Rooftop Restaurant*
RAM Auburn Hospitality Four LLC - Olivine
Auburn, AL
Who Are We?
RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guestsdemands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!
POSITION: RestaurantHost /Hostess
JOB SUMMARY
Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Would you like to welcome our guests to the restaurant with the ability to deliver excellent customer service by providing an enjoyable dining experience? If so, being a Host or Hostess with us may be the job for you! Our Host will ensure that our guests are satisfied and will look forward to another awesome experience with us!
JOB RESPONSIBILITIES
Consistently offer professional, friendly, and attentive service to guests; interact with guests and answer questions that guests may have pertaining to their dining experience; become familiar with our hotel, services offered, hours of operation, nearby places of interest, etc.
Replenish and restock items to prepare for the next shift; communicate with hotel management regarding inventory of any products and any additional feedback
Maintain cleanliness of work area throughout the shift that meet the county health codes and the hotel quality assurance requirements; practice clean-as-you-go procedures for breakfast bar, dining and preparation areas
Monitor and continually tidy the area as needed to ensure guests have an enjoyable experience; ensure that the dining area are always clean and appealing
Comply with sanitation regulations, guidelines and safety standards pertaining to food products; protect establishment and patrons by adhering to sanitation and safety guidelines
Perform other tasks as necessary or required to meet or exceed guest satisfaction
PROFESSIONAL EXPERIENCE
High-school graduate or equivalent and a minimum of six months work-related experience (food and beverage, waitstaff/server, banquet experience - preferred)
Excellent customer service skills
INDUSTRY EXPERIENCE
Previous experience in the hospitality industry (preferred)
Previous experience as Server or Waitstaff (preferred)
REQUIRED SKILLS
Must be flexible to work varied schedules
Excellent written and oral communication skills
Ability to listen attentively
Must have the physical ability to walk, bend, and stand for long time periods
Must be able to lift up to 25 lbs.
Must adhere to grooming and appearance standards in alignment with uniform
ESSENTIAL SKILLS
Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments
BENEFITS
RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additionalperks being an employee of RAM Hotels.
RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.