Host

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations.

QSC invests in concepts that have craveable food, strong leadership, and are ready for growth. Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

As a Host, you will be the first point of contact for guests, playing a crucial role in creating a welcoming and positive experience from the moment they arrive. Your primary objective is to manage guest seating efficiently while maintaining a friendly and professional demeanor. You will coordinate with the service team to ensure smooth operations and timely service delivery. This role requires excellent communication and organizational skills to handle reservations, manage waitlists, and address guest inquiries or concerns promptly. Ultimately, your efforts will contribute significantly to customer satisfaction and the overall success of the establishment.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Basic proficiency with reservation and seating management systems.
• Strong verbal communication skills.
• Ability to stand and walk for extended periods during shifts.

Preferred Qualifications:

• Experience working as a host or in a front-of-house role in a restaurant or similar environment.
• Familiarity with point-of-sale (POS) systems.
• Multilingual abilities to assist a diverse guest population.
• Conflict resolution and problem-solving skills.
• Knowledge of local dining trends and customer service best practices.

Responsibilities:

• Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
• Manage reservations and waitlists accurately using the establishment's booking system.
• Escort guests to their tables and provide menus, ensuring seating arrangements meet guest preferences and operational needs.
• Communicate effectively with servers and kitchen staff to coordinate seating and service flow.
• Address guest questions, requests, and concerns promptly and professionally to enhance their experience.

Skills:

The required skills such as strong communication and organizational abilities are essential for managing guest interactions and seating logistics efficiently throughout the day. Proficiency with reservation systems allows the host to maintain accurate records and minimize wait times, directly impacting guest satisfaction. Preferred skills like multilingual communication and conflict resolution enhance the host's capability to serve a diverse clientele and handle challenging situations gracefully. The ability to coordinate with team members ensures seamless service flow and operational efficiency. Together, these skills enable the host to create a welcoming environment that encourages repeat visits and positive reviews.