The Hospitality Services Representative is responsible for hotel check-ins, check-outs, answering telephones, making reservations, and checking coats and luggage in.
HOW YOU WILL CREATE THE EXTRAORDINARY
Maintains constant awareness of hotel occupancy to sell rooms.
Provides and monitors requested room types.
Able to pre-block rooms and monitor special requests.
Answers phones in a courteous, informative, and timely manner.
Assist guests with coat check and luggage handling.
Assist hotel housekeeping as needed.
Demonstrates and follow cash handling procedures.
Plans, organizes and completes work timely
Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
Accepts feedback and coaching from supervisors.
Sound technical and operational understanding of customer service and hotel operations.
Must be able to receive and maintain all required certification.
Complete all required company training.
ADDITIONAL REQUIREMENTS