At Eureka we make people feel good and feel alive through our shared values of Energy Discovery Community. Eureka is an expression of delight in finding discovering or solving something and this exclamation of joy starts with you. Our values driven culture is full of passionate people serving those hungry to discover a local blend of Americas best. Many of our guests are joining us for the items they crave or offerings they wish to explore. Our aim is to attract and hire talent that provides an enthusiastic experience for all our guests while being a great co-worker for their teammates. If this sounds like you keep reading Purpose of the Position Representing the brand at first point of contact Hospitality Guide are a very important part of the Eureka experience. Greet all guests with personal style seat all guests in a professional and friendly manner handle all incoming telephone calls in a courteous and helpful manner maintain a clean entrance and Hospitality Guide area and greet all potential guests walking by. This is a non-exempt position that reports directly to the General Manager and indirectly to others in management. Essential Job Functions Outgoing personality Passion for the brand Positive Attitude Consistent attendance and punctuality Compliance with employee handbook and training manuals Guiding guests through our service model and how it works Ability to work successfully in a fast paced environment Genuine friendliness - greeting all guests and co-workers in such a way to make them feel welcome i.e. a warm smile saying hello and goodbye thanking guests Adhere to Eurekas policies i.e. dress code Knowledge of all menu and bar items in order to respond accurately to guests inquiries Respond to guest questions accurately and in a friendly enthusiastic tone Calculate and quote accurate wait times via the Waitlist app Sanitize all tables and chairsbooths prior to seating Seat all guests providing flatware and plate ware Assist Service Champions in bussing tables using a tray Deliver food and beverages as needed Carry drinks to the table for guests being seated from the bar using a tray Maintain Greeter desk and surrounding area in an orderly fashion Efficiently Operate the POS system Execute proper food and drink placement at tables Polish and roll silverware Bus tables throughout the restaurant and set tables to Eureka Standards Thank all departing guests and asking them to return Maintain cleanliness of our restrooms periodically Qualifications At least 18 years of age Food Handler Safety Card Equipment Used Telephone Yelp waitlist iPad and Third Party Tablets Point-of-sale System Assorted knives scissors CoffeeTeaEspresso Machines if applicable Assorted china and flatware Tray to carry beverages QSRExpo screen Pen and paper Sanitizing BottleTowel Physical Demands and Work Environment Position requires prolonged standing bending stooping twisting lifting products and supplies weighing 25 pounds and repetitive hand and wrist motion working with and around hot cold and hazardous equipment in a fast paced and congested environment that will occasionally be loud hot andor physically demanding. Contingency This job is contingent upon submission of proof of full vaccination against COVID-19 specifically that you are 14 days past receipt of the second shot of a two shot vaccine or 14 days past receipt of a single dose vaccine. Please complete the Vaccination Attestation Form in SuccessFactors within three days of your first day of employment or contact Alma Sierra in the event you are seeking an accommodation with respect to this requirement for medical or religious reasons. At-Will Statement & Job Description Disclaimer This position is at-will. Hospitality Guides have the right to resign at any time for any reason with or without notice with or without cause. Likewise Eureka has the right to terminate employment at any time for any reason with or without notice with or without cause. This at-will employment relationship will remain in full force and effect notwithstanding any changes that may occur in position title pay or other terms or conditions of my employment with Eureka This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However this job description is not intended to be an exhaustive list of qualifications skills efforts duties responsibilities or working conditions associated with the position. Nonessential functions of the job may be required to perform other related duties as assigned.