Highlights
This key leadership role is ideal for someone who thrives in a luxury hospitality environment and is passionate about delivering exceptional guest service while supporting front office strategy and team development. We are working closely with a great client to identify an Hospitality Front Office Director to help lead guest-facing operations and elevate the overall arrival and departure experience.
Numbers & Facts
| Location | Nashville, TN |
| Industry | Financial Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
Description
Hospitality Front Office Director
Onsite in Downtown Nashville
Salary up to $95,000 base + bonus
We are working closely with a great client to identify an Hospitality Front Office Director to help lead guest-facing operations and elevate the overall arrival and departure experience. This key leadership role is ideal for someone who thrives in a luxury hospitality environment and is passionate about delivering exceptional guest service while supporting front office strategy and team development. This role is onsite in Nashville, TN.
Responsibilities of the Hospitality Front Office Director:
- Assist in overseeing daily front office operations to ensure a seamless guest experience
- Support, coach, and develop a high-performing, service-driven front office team
- Resolve guest concerns and lead effective service recovery efforts
- Assist with scheduling, labor management, budgeting, and departmental performance initiatives
- Ensure compliance with brand standards, policies, and procedures
Qualifications of the Hospitality Front Office Director:
- 3+ years of front office leadership experience in an upscale hotel or resort environment
- Previous experience as a Front Office Manager, Assistant Director of Front Office, or similar leadership role preferred
- Proven ability to motivate teams and deliver exceptional guest experiences
- Experience with hotel property management systems and operational reporting
- Flexible schedule, including evenings, weekends, and holidays as needed
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About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
