Hospitality Area Manager

AMR US INC

Rockville, MD

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JOB DETAILS

SKILLS

Coaching, Communication Skills, Corrective Action, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, English Language, Facilities Management, Financial Operations, Home Inspections, Interpersonal Skills, Leadership, Multilingual, Onboarding, Operations Management, People Management, Performance Analysis, Problem Solving Skills, Professional Services, Profit & Loss, Project/Program Management, Quality Control, Quality Management, Regulatory Compliance, Reimbursement, Resolve Customer Issues, Restaurant, Sales Management, Spanish Language, Startup, Team Lead/Manager, Team Player, Technical Support

LOCATION

Rockville, MD

POSTED

30+ days ago

Area Manager Hospitality Division
Restaurants | Hotels | Cinemas | Social Clubs & Premium Guest-Facing Properties

AMR US is hiring an experienced Area Manager to lead operations across our Hospitality Division supporting restaurants, hotels, cinemas, social clubs, private clubs, and other premium guest-facing environments. This is a true player coach leadership role for someone who leads by example, works alongside their teams when needed, and takes ownership of results. You will oversee direct staff supervision, subcontractor management, quality control inspections, account startups, and serve as the primary liaison between our clients and field teams. This is not a desk job. This is a leadership seat for someone who thrives in fast-paced environments, solves problems quickly, and knows how to protect both service quality and client relationships.

What You’ll Do
Lead Operations Across Multiple Accounts

Manage hospitality focused client locations including restaurants, hotels, cinemas, social clubs, private clubs, and entertainment venues
Ensure service quality, staffing coverage, and operational consistency across all assigned accounts
Protect client retention through strong execution and proactive leadership

Direct Staff Supervision

Lead frontline teams, supervisors, and support staff
Coach, train, and hold teams accountable for performance, professionalism, and urgency
Lead by example with strong field presence and hands on leadership

Subcontractor Management

Oversee subcontractor performance and accountability
Ensure schedules, service scope, and compliance standards are met
Address service issues quickly and maintain high execution standards

Quality Control Inspections

Perform regular inspections across all assigned properties
Document findings, corrective action plans, and service recovery measures
Maintain proactive quality control, not reactive damage control

Account Startups

Lead onboarding and launch of new client accounts
Coordinate staffing, supplies, equipment, and operational readiness
Create strong first impressions and smooth service transitions

Client Relationship Management

Serve as the primary point of contact for assigned accounts
Act as liaison between client leadership and field crews
Build strong relationships with General Managers, Facilities Managers, and Operations Leaders
Resolve issues quickly and professionally

Who You Are
You may be a strong fit if you:

Lead by example instead of managing from behind a desk
Have strong hospitality, hotel, restaurant, cinema, or club operations experience
Are bilingual in English and Spanish (strongly preferred)
Have excellent interpersonal and communication skills
Can manage both clients and crews with confidence
Solve problems fast and take ownership naturally
Stay calm under pressure and make good decisions quickly

You are the kind of person people trust when things need to get fixed.

A Day in the Life
No two days look the same.
You may start your morning walking a hotel property, reviewing overnight service quality and meeting with management.
By midday, you could be at a restaurant account solving an operational issue, coaching your team onsite, or handling a service recovery situation.
Later that afternoon, you may be launching a new cinema account, reviewing labor plans, or conducting inspections across multiple locations.
You will get a behind-the-scenes look at how restaurants, hotels, entertainment venues, and private clubs operate while leading the teams that keep them running.
You’ll experience new places, solve real problems, and be part of building something bigger than just another cleaning company.

Why Join AMR
Be Part of a Team That Cares
At AMR, we believe strong people perform best when they feel supported, respected, and trusted.
We are building more than a cleaning company we are building a professional service platform where leadership matters and people grow.
We value:

Ownership
Accountability
Professionalism
Teamwork
Long-term career growth

We want leaders who care.
Not managers who simply check boxes.

Compensation
$60,000 Base Salary + Quarterly P&L Bonuses
This role includes a competitive starting salary plus quarterly performance bonuses tied directly to the financial and operational performance of your assigned accounts.
This includes:

Account profitability
Labor efficiency
Client retention
Quality control performance
Successful account startups
Subcontractor management
Service execution consistency

We reward ownership.
Not just attendance.
The stronger your accounts perform, the stronger your upside.
Additional benefits include:

Mileage reimbursement
Company technology support
Leadership development
Long-term growth opportunities

Apply If You’re Ready
This role is for someone who wants responsibility.
Someone who wants to lead.
Someone who wants to build something.
If that sounds like you
Apply today.

Hospitality Area Manager

AMR US INC

Rockville, MD

About the Company

AMR US INC

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