Hospice Volunteer Coordinator
Status: Full Time
Shift: Monday – Friday 8 am to 5 pm, some afterhours work requirements
Location: Trinity Health of New England At Home 659 Tower Ave, Hartford CT
Trinity Health Of New England At Home serves patients and their loved ones by providing a variety of in-home services including but not limited to nursing, social work and physical/occupational/speech therapies.
We are committed to providing compassionate, exceptional care where people are most comfortable: at home!
A Catholic, Mission-driven, non-profit organization, we are affiliated with Johnson Memorial Hospital of the Trinity Health Of New England health system and are part of Trinity Health At Home, a National Health Ministry of Trinity Health, one of the largest Catholic healthcare systems in the United States.
Position Purpose:
The Coordinator of Volunteer Services plans the volunteer program for the integrated Hospice and Home Health agency and participates in strategic planning efforts for volunteer recruitment. Also provides functional supervision of volunteers.
Position Details:
This position will require schedule flexibility for after hours and weekends to work volunteer events.
What you will do:
Manage and coordinate the hospice volunteer program, ensuring compliance with organizational policies, CHAP standards, Medicare Conditions of Participation, and applicable regulations.
Recruit, interview, screen, onboard, train, supervise, and retain volunteers to support patient care, administrative, and community education activities.
Develop and maintain volunteer program policies, procedures, records, and reporting, including tracking volunteer hours and regulatory documentation.
Collaborate with interdisciplinary hospice teams to assess client needs, assign volunteers appropriately, and support individualized plans of care.
Serve as liaison between volunteers and hospice staff, facilitating communication, participation in care conferences, and integration within the hospice program.
Monitor volunteer performance through evaluations, documentation review, and feedback from staff, clients, and families.
Provide ongoing volunteer engagement and support through meetings, recognition efforts, communications, and educational opportunities.
Ensure delivery of high-quality, customer-focused services that support continuous quality improvement, positive patient outcomes, and employee satisfaction.
Maintain current knowledge of hospice best practices, regulatory requirements, and ethical standards to ensure program effectiveness and compliance.
Perform administrative and operational responsibilities independently, completing assignments accurately and in a timely manner.
Minimum Qualifications:
Mandatory BA in Healthcare Social Sciences or related field, or comparable experience.
One year supervisory experience in healthcare, preferably in a Hospice environment.
Two years work experience with volunteer programs strongly preferred.
Ability to work in team setting.
Familiarity with principles related to death and dying.
Commitment to the philosophy and policies of Hospice care.
Current motor vehicle driving license and use of personal vehicle.
Ability to consistently demonstrate commitment to the mission and Organizational Code of Ethics and adhere to the Compliance Program.
Position Highlights and Benefits:
Comprehensive benefit packages available including 1st Day medical coverage, dental, vision, short- and long-term disability insurance.
Paid Time Off (PTO) package plus 7 additional paid holidays
403B Retirement plan with generous matching contributions
Tuition reimbursement up to $5250 a year and mileage reimbursement.
Ability to earn incentives through our Employee Referral program.
Comprehensive Orientation and professional development opportunities
Ministry/Facility Information
Trinity Health Of New England At Home provides Mission-driven, people-centered care in communities we serve. We are recognized for our alternative services programs to support patients with complex disease management needs.
With new strategy, vision and technology, we are growing and shaping the future of healthcare!
Apply Now!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.