Hospice Regional Director of Clinical Operations

Join our team at Bristol Hospice and take on the pivotal role of Regional Director of Clinical Operations. You will play a critical role in identifying and providing resolutions to issues effecting hospice care. You will have the unique opportunity of integrating quality management/performance improvement with business goals and objectives. Dive into the data, look for trends, and plan quality management activities and so much more.

Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn.

Our Culture

Our culture is cultivated using the following values:

• Integrity: We are honest and professional.
• Trust: We count on each other.
• Excellence: We strive to always do our best and look for ways to improve and excel.
• Accountability: We accept responsibility for our actions, attitudes, and mistakes.
• Mutual Respect: We treat others the way we want to be treated.

On an Average Day You Will:

(includes but not limited to)

• Provides education and technical support to the program in developing, implementing and maintaining national quality improvement activities
• Collaborates with the QCC and QAPI Chairperson performance improvement taskforces and support the Executive Directors and DPCS in multiple locations
• Collaborates with leadership, staff, vendors and community in processes that continually improve the quality in all levels of care delivery
• Audits, monitors, tracks and trends risk, high volume problem-prone areas of hospice by the QAPI Corporate plan
• Proactive identification of issues and tracking of corrective action to minimize negative impact and maximize learning opportunities
• Collaborates with leadership in implementing regional/agency/organizational goals and objectives
• Develops and maintains relationships and effective communication with all levels of physicians and staff to facilitate problem identification and resolution
• Effectively communicates, both verbally and in writing, to assure that staff, leadership and QAPI Committees are informed of the status and issues related to the Performance Improvement Projects (PIP), utilization and risk management
• Works closely with locations, regional and national leadership to address patient care issues with a goal toward resolution while maintaining confidentiality, in addition to educating the locations to document the complaint resolution process and prepare reports for the QAPI Committees locally and for the corporate QAPI Committee
• In coordination with the Executive Director, assists with the completion of the annual program evaluation for submission to the QAPI Committee, Governing Body and Regional VPO and VPCO
• Determine program educational needs in accordance with CoP and accreditation standards via audits.
• Participates in regional QCC education and program development
• Audits medical records in collaboration with location QAPI Committees and the corporate QAPI Committee to ensure the integrity of the medical records is sustained
• Directs, monitors and ensures QCC staff initial, annual and ongoing orientation and education is completed by all staff members in accordance with hospice, CoP and accreditation standards
• Provides direction and coordination of quality improvement principles and methodologies according to the National QAPI Plan
• Supports agency activities related to IDT clinical record review and chart audits for data collection/aggregation and reporting the location
• Compiles, aggregates and assists with trending of quality and clinical operations data in the following areas: patient care, safety, risk management, chart/documentation audits, infection control, outcomes, public reporting, hospice compare and customer satisfaction
• Participates in continual survey readiness and federal audits for locations and the national office
• Collaborates with the Informatics Nurse to manage and maintain accurate reliable data that complies with regulations, accreditation and agency standards
• Other duties as assigned

Requirements:

• Must be a Registered Nurse
• Must have a minimum of five (5) years of experience as a nurse, hospice nursing strongly preferred
• Must have knowledge of federal, state and accreditation standards applicable to hospice
• Must have knowledge of governmental and other regulatory standards, requirements and guidelines related to quality improvement
• Must have strong working knowledge of ongoing monitoring techniques (including criteria development and statistical analysis); total quality management principles, tools and techniques
• Must have the ability to effectively communicate, negotiate and lead
• Working knowledge of Microsoft Word, Excel, PowerPoint, and EMR systems
• Must be flexible with work schedule
• Must be able to travel short and long distances as required, up to 75% of the time and based on program needs
• Must be flexible in work hours to accommodate program needs
• Must be willing to submit to a criminal background check prior to hire and annually thereafter

We Got the Perks:

• Tuition Reimbursement
• PTO and Paid Holidays
• Medical, Dental, Vision, Life Insurance, HSA, FSA, and more
• HSA & 401(k) available
• Mileage Reimbursement for applicable positions
• Advanced training programs
• Passionate company culture committed to the highest standard of care in the hospice industry

Join a Team that embraces the reverence of life!

EEOC Statement

Bristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.