Hospice Intake Manager

Company:

Providence at Home with Compassus

Position Summary

The Intake Manager oversees the end-to-end referral and admission process for Home Health and/or Hospice services, ensuring patients enter care quickly, accurately, and compliantly. This role leads the intake team, establishes workflow standards, and serves as a primary liaison for referral sources, patients, families, and internal partners.

The Intake Manager reviews eligibility and documentation, removes barriers to admission, and collaborates with clinical and administrative teams to support timely scheduling and patient onboarding. By monitoring key metrics, maintaining regulatory and payer compliance, and driving continuous process improvements, this role strengthens operational efficiency, enhances the referral experience, and supports overall agency growth and patient satisfaction.

Position Specific Responsibilities

• • Lead the intake team to ensure efficient, accurate, and timely processing of all Home Health and/or Hospice referrals and admissions.
• Oversee and monitor the intake team's accuracy and productivity, identifying areas for ongoing training or workflow improvement.
• Serve as the initial point of contact for referral sources, patients, and families, providing information about agency services, insurance requirements, and the admissions process.
• Review referrals and medical documentation for eligibility, completeness, and compliance with federal, state, and payer guidelines applicable to Home Health and/or Hospice.
• Collaborate with clinical and administrative staff to resolve admission barriers and coordinate patient onboarding schedules.
• Audit records and monitor key metrics to identify trends, bottlenecks, and opportunities for improvement.
• Train, mentor, and evaluate team performance while ensuring compliance with agency policies and delivery of high-quality customer service.
• Develop and implement policies and procedures to enhance intake operations, documentation accuracy, and regulatory compliance.
• Maintain up-to-date knowledge of Home Health and Hospice regulations, payer requirements, and industry trends.
• Communicate promptly with referral partners, clinicians, and patients to support timely transitions into care.
• Participate in quality improvement initiatives and facilitate cross-departmental collaboration to meet patient and agency goals.
• Performs other duties as assigned.

Education and/or Experience

• Associate or bachelor's degree preferred.
• Minimum of two (2) years of experience in Home Health and/or Hospice required.
• At least two years of experience working in a healthcare intake, referrals, admissions, or patient access role (Home Health and/or Hospice strongly preferred).
• Prior leadership experience required.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.
• Other Qualifications: Proficient with EMR/EHR systems and Microsoft Office. HomeCare HomeBase (HCHB) experience preferred.

Demonstrated knowledge of Medicare Home Health and/or Hospice Benefit Guidelines, including eligibility criteria, covered services, documentation requirements, and regulatory compliance.

Understanding of payer reimbursement patterns, including Medicare, Medicaid, and commercial insurance, to ensure accurate intake procedures and optimize agency reimbursement.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation range: $100,000 - $120,000 annually.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Build a Rewarding Career with Compassus

At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters

We're dedicated to helping you grow and succeed. Whether you're pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage

• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?

At Compassus, your career is more than a job-it's an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.