Job Summary
The Hospice Intake / Care Coordinator is the first point of contact for referrals to hospice services. You’ll coordinate the intake process, verify patient eligibility and insurance, liaise between clinical, marketing, and administrative teams, and ensure a smooth transition for patients into hospice care.
Key Responsibilities
- Receive and review new referrals from hospitals, nursing facilities, physicians, discharge planners, and families.
- Gather all required patient information: medical history, demographics, current condition, documentation.
- Verify insurance coverage, Medicare / Medicaid eligibility, prior authorizations as needed.
- Enter referral and patient data into EMR and maintain accurate documentation.
- Coordinate with clinical staff (nurses, physicians), scheduling, and other departments to initiate patient services.
- Respond to inquiries from referral sources, patients, and families with professionalism, empathy, and clarity.
- Maintain follow‑up on pending referrals and admissions; track metrics or referral statistics.
- Participate in interdisciplinary or intake meetings.
Qualifications
Must Have:
- Either an LVN license in CA or MA with strong clinical / clerical experience, OR previous experience working in hospice intake / office coordination.
- Hospice environment experience preferred.
- Good working knowledge of insurance, including Medicare, Medicaid, commercial insurance.
- Proficient in EMR systems and Microsoft Office (Word, Excel, Outlook).
- Strong communication skills—verbal, written, phone.
- Ability to multitask, prioritize, follow up.
Nice to Have:
- Bilingual (Spanish, Vietnamese, etc.)
- Understanding of hospice regulations and eligibility criteria
- Some scheduling / coordination experience
About Us
Prudential Health Care was founded out of our love for helping others and our compassion to expand our Health Care expertise within the community. Our services include Home Health, Transitional Care, Private Duty Home Care and Hospice and Residential Care.
Prudential Health Care is a special kind of care that focuses on the quality of life for our patients and their family. Prudential Health Care has been serving the community for over 20 years and we have evolved into a vast network of quality services and resources that go beyond regular health needs. Our staff will help patients live a well-balanced life, maintain comfort and quality, and allow them to decide the path of their health care journey. Like our name, we show you our caring side in everything we do.