Hospice Business Office Manager

Office- Can sit in Creve Coeur or Warrenton Office- needs to be willing to drive to other office 2X per month

Come join our team at Three Oaks Hospice and our sister companies—Agape Hospice Care, Sage Hospice, Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care.

Together, we share a unified mission to deliver best-in-class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate-friendly hiring experience.

Why Work for Us:
We are committed to being an employer of choice, offering a supportive culture centered on patient care, clinical excellence, and employee success. If you’re looking for purpose, stability, and growth—this is the place to be. Join our team!

Position Summary: The Business Office Manager “BOM” is responsible for the planning, coordination,
and management of the business office; as well as, related operational activities of the agency, including
but not limited to billing for reimbursement, payroll and administrative quality improvement.

Essential Duties:

• Enters patient billing data into the Electronic Medical Record (EMR) system and transmits the information to the Support Center in accordance with the Billing Process and/or as directed daily.
• Enters patient billing data into the required state and federal systems for billing, completes the pre-bill audit as directed.
• Assists and trains employees in applications including PayCom, HealthCare Consult Link, QLIC, and HCHB reporting.
• Provides backup support to the Team Coordinator and Intake Coordinator.
• Provides local office manager duties including interface with landlord, phone and IT hardware/software trouble shooting, on-call answering service trouble shooting, any other duties required to maintain a professional work environment.
• Coordinates staff/management meetings and employee celebrations.
• Orders, as approved by the ED, marketing and sales collateral through the online Company Store.
• Maintains agency manuals, and tracks agency contracts for renewal process.
• Assists Executive Director with all daily, weekly, monthly and annual reports on a regular basis.
• Assists in the ordering of medical supplies and office supplies as needed and maintains storage room and assists in maintaining appropriate inventory levels.
• Coordinates outgoing and incoming mail for agency daily. Submit mail to appropriate department timely. Codes invoices, obtains appropriate approval, and timely scans to the Support Center.
• Reviews patient medical records for accuracy of information related to the Billing Process.
• Assists in answering incoming phone calls.
• Reports and submits HIS and CAHPS data to appropriate programs.
• Assists the Executive Director and/or Director of Clinical Services as needed in agency processes and functions.
• Assists Executive Director and Director of Clinical Services with payroll information and submission for all Agency personnel in a timely manner.
• Oversees paperwork and processes for new employees. This includes orientation, as well as all new hire paperwork such as demographics and employment eligibility on an as needed basis.
• Audits employee files for compliance reporting and verifies licenses and OIG checks monthly.
• Attends IDG meeting and in-services as required.
• Inputs and maintains Agency personnel information on file for all employees daily.
• Adherences to patient confidentiality daily.
• Performs other duties as required.

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is preferred
• Minimum of 4 years medical office or medical business experience; Hospice office experience is preferred
• Experience in human resource is preferred
• Highly detail-oriented and motivated to meet deadlines
• Must possess a high level of technical and problem-solving skills to complement a strong leadership and management skill set
• Commitment to high standards, integrity and ethics
• MS Office Proficiency, advanced MS Excel and PowerPoint skills
• Ability to motivate and empower team members
• Excellent written and verbal communication skills
• Must work with a high sense of urgency