Honda Automotive Dealership Service Advisor (Bradenton/Sarasota/Tampa Bay)

Start your career as a Honda Service Advisor. This fall, our new Rick Hendrick Honda, located in Bradenton/Sarasota, will be opening its all-new state-of-the-art dealership. Service Advisors are the liaison to help our customers address their vehicle's service and maintenance needs. Previous Automotive Dealership Service Advisor experience is preferred but not required. We are looking for new teammates with a premium background in customer service and sales skills.

We are located on SR64 near I-75, nestled between Tampa and Naples, Florida. We offer great benefits and amazing benefits and a unique Hendrick dealership culture like no other. Apply today to learn more.

Rick Hendrick Honda
5904 East SR-64
Bradenton, FL 34208

Hendrick Automotive Group, the nation's largest privately held automotive group and #1 in the U.S. in terms of online reputation for 5 straight years (Reputation.com). Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award!

At Hendrick, we consistently promote from within. We are seeking dedicated and knowledgeable Service Advisors to join our dynamic service teams in Bradenton, FL. Many of our top leaders started their career in this position and grew with the company!

Job Description:

As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.

Benefits:

• Rewarding performance based pay plans and bonuses
• Service Advisor Onboarding Program
• The Best Dealership Facilities in the Area
• 401(k) with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Paid Medical - NO COST Employee Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• Paid Factory Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award
• Successful Team approach with Doing Business the Right Way Focus

Qualifications:

• Valid Driver's License.
• College Degree, High School Diploma or equivalent.
• 3 years of Service Advisor experience in a dealership.
• Able to work Full Time, 5-days per week, including Saturdays.
• Prior Experience advising customers on warranty protections and potential cost savings, scheduling service appointments, providing accurate estimates for labor/parts, and coordinating with dealership parts/service departments.
• Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
• Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
• Prior Experience processing repair orders, invoices, and payment transactions in accordance with company policies.
• Able to maintain CSI at or above company and manufacturer standards.
• Able to manage customer service complaints and resolve issues to ensure customer satisfaction.
• Knowledge of dealership software programs such as Reynolds & Reynolds.
• Able to communicate effectively with customers and company personnel.
• Able to follow Safeguards rules and regulations.

To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit www.hendrickcareers.com. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

• Assist customers with repair and scheduled maintenance service requests
• Sell maintenance and repair services
• Discuss automotive service and repair needs
• Preparing repair orders for customers approval
• Facilitate timely repair of customer vehicles
• Selling, identifying and documenting service, maintenance, and repair service for customers
• Estimate repair time required to complete each repair order
• Generate service repair orders for express lube maintenance services
• Providing customers with excellent customer service throughout entire service experience
• Greet customers and assist with scheduling vehicle service and repair
• Provide customer service and schedule service appointments
• Provide repair and replacement estimates to customers
• Obtain customer's signature on repair order
• Selling service recommendations to customers
• Improve the way service customers
• Writing up the repair order with the customer
• Prepare repair work orders for technicians
• Participate in final repair attempts
• Educating customers with repair or scheduled maintenance given by the manufacturer
• Exhibiting excellent customer service skills