Homeowner Services Specialist

Key Responsibilities

• Familiarize and maintain certification with regulations such as the: Fair Housing Act, Equal Credit Opportunity Act, Real Estate Settlement Procedures Act, Non-Judicial Foreclosure Act.
• Attract a healthy pipeline of approved applicants from within the community for housing solutions (homeownership, repairs and Homeowner Incubation Program)
• Collaborate with local non-profit organizations, city and county government, and school districts
• Serve as the primary point of contact for current and prospective homeowners, providing ongoing support and guidance.
• Assist current and prospective homeowners in understanding program requirements, mortgage obligations, and homeownership responsibilities.
• Coordinate and facilitate homeowner educational, maintenance, and financial classes.
• Work with the Homeowner Service team to process all incoming homeownership applications.
• Maintain accurate homeowner records, files, and documentation in compliance with organizational policies and with consideration for community needs.
• Communicate effectively with internal teams and homeowners to address concerns and ensure timely resolution of issues.
• Conduct periodic check-ins with homeowners to assess needs and provide resources or referrals.
• Assist with repairs applications as needed.
• Develop and evaluate program improvements and community engagement initiatives; Provide Manager with weekly schedule of events and productivity.

Requirements

• Associates degree in social work, communications, nonprofit management, or a related field or 8 years equivalent experience.
• Pass certification as a Qualified Loan Originator.
• 3+ years of experience in community outreach, housing services, or nonprofit work.
• Knowledge of affordable housing programs or mortgage servicing.
• Strong interpersonal and communication skills, with the ability to build trust and rapport.
• Excellent organizational and time management abilities.
• Experience working with diverse populations and underserved communities.
• Proficiency in Microsoft Office and database/CRM systems like Monday.com
• Ability to handle sensitive information with confidentiality and professionalism.
• Problem-solving mindset with a proactive and compassionate approach.
• Valid driver’s license and access to a vehicle.

Preferences

• Bilingual proficiency preferred (English and Spanish).