Job Summary:
The Homeless Prevention Case Management Specialist is responsible for the daily operations of the Emergency Financial Assistance programs operated at the Center of Hope; interviews, accepts, and provides structured and comprehensive case management services focused on homeless prevention; understands the uniqueness of the client's history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding and reporting requirements.
Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
Service Work: (55%)
Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; obtains pertinent information, contacts utility companies regarding client needs, makes a determination regarding the eligibility for assistance and amount, and refers applicants to other agencies if not appropriate for program.
Answers and returns all phone calls from utility customers with questions concerning the Financial Assistance program or commitments previously made from the department.
Establishes appropriate eviction prevention program goals for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
Outsources clients to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
Meets regularly with long-term clients to discuss/evaluate their progress, feelings, impressions, changes and personal growth/development; facilitates discussion to ensure clients' attitudes and motivations are progressing; redirects negativity, promotes self-awareness, provides appropriate encouragement, and documents the progress.
Plans, coordinates, and/or facilitates life management classes that help clients identify stumbling blocks that could lead to eviction and assists clients with obtaining skills, insight, or resources that will support homeless prevention.
Refers clients to appropriate Corps programs or other agencies based on clients' needs and in accordance with their program plan.
Completes and articulates discharge plans to clients exiting the program.
Administrative Support / Clerical: (30%)
Expediently submits all case notes, assistance allotments, accounts payable vouchers, purchase order and check requests forms for processing in order to transmit all Salvation Army commitments to utility companies for posting to client accounts in a timely manner in an effort to avoid any service interruption or restore services promptly; processes all return receipts for client accounts.
Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and
implements changes to program guidelines to reduce repetitive requests for service.
Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the appropriate database(s).
Prepares and maintains statistical records on all services provided; compiles and prepares monthly and seasonal statistical reports; ensures the accuracy and completeness of the same.
Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.
Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Director as appropriate for submission to grantor.
Diligently maintains compliance with program budgets; regularly reviews budget and advises Social Services Director if expenditures are not in compliance with program budget; makes recommendations as needed to ensure expenditures remain in compliance with approved program agreement.
Assists in developing and revising the service policy manual.
Community Relations: (10%)
Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.
Assists with coordination of the Tulsa World Christmas program; screens clients for submission, serves as the liaison between the newspaper reporter and families chosen, obtain proper releases required to participate in the program, refer qualifying families to the Tulsa World reporter, schedules distribution of appropriated funds or donations.
Assists with community services as needed.
Assists in performing social service work for special or seasonal projects.
Conducts tours of program facility for outside agencies as requested.
Other Responsibilities (5%)
Performs other related work as required
Physical Requirements:
Ability to meet attendance requirements.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Working Conditions:
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Paid Time Off!
Retirement Savings Plan
Supplemental Insurance
Voluntary Life Insurance and more!
MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, AND three years progressively responsible experience providing direct case management social services including accessing clients' needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Certifications/Licenses:
Valid State Driver License
Equal Opportunity Employer - Veterans / Disabled