Position Summary
The Home Infusion Intake Coordinator supports the referral-to-start-of-care process by completing insurance benefit verification, documenting payer requirements, estimating patient financial responsibility, and coordinating communication with patients and both internal and external departments. This role plays a critical part in ensuring timely access to therapy while maintaining accurate records and excellent customer service.
Essential Job Functions
· Perform benefit verification for all patient insurance plans and accurately document coverage for medications, administration supplies, and related infusion services.
· Document all payer-specific information including coinsurance, copays, deductibles, out-of-pocket maximums, authorization requirements, and coverage limitations.
· Calculate estimated patient financial responsibility based on benefit verification results, payer contracts, and/or company self-pay pricing.
· Communicate effectively with patients, payer representatives, and internal and external departments regarding referral status, coverage updates, and next steps.
· Refer patients to, or assist with enrollment in, manufacturer copay assistance programs and/or charitable foundations when financial need is identified.
· Generate and prepare new patient start-of-care paperwork, ensuring completeness and accuracy prior to processing.
· Maintain clear, complete, and timely documentation of all activities within designated systems and tracking tools.
· Support productivity and quality expectations while managing multiple referrals and changing priorities.
Qualifications (Required)
· High school diploma or equivalent.
· At least 18 years of age.
· Strong interpersonal skills with the ability to interact professionally with employees, supervisors, patients, and external partners.
Qualifications (Preferred)
· Specialty Pharmacy and/or PBM experience.
· Knowledge of Commercial, Medicare, Medicaid, and managed care reimbursement guidelines.
· Registered Pharmacy Technician with the State Board of Florida (preferred).
· Excellent communication skills, including the ability to listen, speak, read, and write English clearly and effectively.
· Strong computer proficiency, including MS Office and pharmacy applications.
· Understanding of processes, systems, and techniques that support billing and collection efforts across all payer types.
· Strong organizational and documentation skills; ability to maintain accurate referral and financial records.
· Ability to interpret payer contract fee schedules, including NDC and HCPCS unit-based reimbursement.
· Ability to manage multiple priorities, multitask effectively, and maintain quality and timeliness in a fast-paced environment.
Work Schedule & Benefits
· Schedule: Full-time, Monday–Friday, 8-hour shifts.
· Holidays: Major holidays off.
· Benefits: Medical, dental, and vision insurance; 401(k).
Physical Requirements
· Prolonged periods of sitting at a desk and working on a computer/phone (up to 8 hours daily).
· Frequent use of hands/fingers to operate office and telecommunication equipment.
· Clear speech and hearing required for extended phone interactions.
About Us
Capstone Health Ohio, LLC dba Vital Care of Dayton is a proud franchise of Vital Care Infusion Services, Inc., a recognized leader in home infusion therapy across Alabama, Florida, Georgia, Indiana, Kentucky, Michigan, Mississippi, and Ohio. As a trusted provider, Capstone Health Ohio, LLC dba Vital Care of Dayton is dedicated to delivering high-quality, patient-focused care in the comfort of our patients’ homes. Our multidisciplinary team of pharmacists, nurses, and support staff collaborate to enhance health outcomes through customized medication management and clinical support.
Mission Statement
Capstone Health Ohio, LLC dba Vital Care of Dayton delivers efficient, timely, and exemplary infusion services to patients and referral sources throughout the communities we serve.
Vision Statement
Capstone Health Ohio, LLC dba Vital Care of Dayton aims to be the preferred provider of specialty infusions and infusion therapy services across Alabama, Florida, Georgia, Indiana, Kentucky, Michigan, Mississippi, and Ohio. We value our resources, beginning with our employees, and uphold a commitment to superior service for patients who choose us as their trusted infusion pharmacy.
EEO Statement
Capstone Health Ohio, LLC dba Vital Care of Dayton values diversity and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected status.