As the HHA Coordinator, you will serve as a specialist in coordinating Home Health Aide (HHA) services between Case Managers, HHAs, and Clients. This role includes overseeing scheduling logistics, compliance documentation, onboarding support, and care implementation processes. You will contribute to workforce stability, regulatory readiness, and operational efficiency by maintaining accurate records, resolving coverage gaps, and ensuring quality of service delivery.
Responsibilities:Coordinate HHA service delivery in alignment with patient plans of care.
Support Case Managers by maintaining up-to-date HHA schedules and client assignment records.
Serve as the first point of contact for shift call-ins; resolve or arrange coverage as needed.
Track and verify documentation from HHAs for accuracy and compliance with agency standards.
Assemble, prepare, and maintain HHA documentation packets.
Collaborate with Case Managers to review Individualized Plans of Care (IPOC) and related documentation.
Upload, label, and organize completed documents in the appropriate electronic care platform.
Support the onboarding process, including HHA orientations, documentation reviews, and training follow-ups.
Deliver care kits and binders to new clients as requested.
Conduct in-service sessions, assist with incident tracking, and provide administrative support for HHA terminations.
Maintain open communication with HHAs to relay updates, policy changes, or procedural adjustments.
Perform general administrative tasks, audits, and assist with special projects as directed by the Case Manager or Regional Director.
Performs other duties as assigned.
High school diploma or equivalent required
Completion of basic CNA or home health training preferred
Experience with scheduling or care coordination systems
Exceptional organizational, interpersonal, and communication skills
Must pass a criminal background check