Clinical Support, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Dental Insurance, Detail Oriented, Field Sales, Health Insurance, Home Care, In-Home Sales, Inside Sales, Leadership, Needs Assessment, Nursing, Organizational Skills, Persuasion Skills, Sales, Sales Operations, Sales Pipeline, Sales Support, Telesales
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
Are you a driven, empathetic sales professional who thrives in a fast-paced environment and wants to make a meaningful impact?
We’re a family-owned home care company with a long track record of excellence—including 9 consecutive Caring.com Super Star Awards—and we’re looking for an Inside Sales Representative (Home Care Advisor) to be the first point of contact for families seeking care.
This is a high-impact role where your responsiveness, communication skills, and persistence directly help families get the care they need.
Why Join Us?
- Family-owned company with strong values and leadership experience as caregivers
- 9x Caring.com Super Star Award winner
- Clinical support with a nurse on staff guiding care and training
- Mission-driven culture: we care for clients like family
- Clear growth paths into outside sales, operations, or care coordination
What You’ll Do
- Respond to inbound inquiries quickly (goal: within 1 hour during business hours)
- Conduct discovery calls to understand needs, urgency, and fit
- Convert leads into scheduled in-home consultations (Living Room Visits)
- Manage a high-volume pipeline (200–300 active leads/month) in Zoho CRM
- Execute consistent follow-up via phone, text, and email
- Maintain detailed notes and next steps for every lead
- Support outside sales reps and broader sales efforts as needed
- Ensure smooth handoff to care and operations teams
What Success Looks Like
- Strong conversion of inquiries into scheduled consultations
- Consistent, disciplined follow-up across all leads
- Accurate and organized CRM pipeline management
- Ability to handle a high volume of conversations daily
- Fully ramped within 90 days
What We’re Looking For
- 2–4 years of inside sales or phone-based sales experience
- Proven ability to manage and convert inbound leads
- Strong communication skills—empathetic, confident, and persuasive
- Highly organized with strong attention to detail
- Persistent and follow-up driven
- CRM experience (Zoho preferred)
Compensation & Schedule
- Base salary: $40,000 – $50,000
- Bonus tied to completed consultations
- Monday–Friday, 8:30 AM – 4:30 PM, some follow up on the evenings & weekends
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
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Right at Home Grand Rapids and Kalamazoo