Administrative Skills, Assisted Living, Customer Relationship Management (CRM) Systems, Customer Support/Service, Documentation, Healthcare Administration, Healthcare Customer Service, Home Care, Hospital, Microsoft Office, Onboarding, Organizational Skills, Problem Solving Skills, Record Keeping, Sales, Schedule Development, State Laws and Regulations
We are seeking a versatile Administrative & Sales Coordinator to be the heartbeat of our branch. This is a highly flexible role where no two days are exactly alike. You will bridge the gap between our clients, our dedicated caregivers, and our community partners.
Whether you are matching a caregiver to a client, following up on a sales lead, or organizing client files, your work will directly impact the lives of families in the Memphis area.
Key Responsibilities
Scheduling & Staffing (40%)
- Create and manage caregiver schedules, matching the right caregiver to the right client based on skill, availability, and personality.
- Manage last-minute schedule adjustments, call-outs, and shift changes with a calm, problem-solving attitude.
- Act as the main point of contact for caregivers out in the field and address their daily scheduling questions.
Administrative Support (30%)
- Handle general office operations, including answering multi-line phones, responding to emails, and greeting visitors.
- Maintain accurate records and documentation using our [Home Care Scheduling System] (insert software e.g., ClearCare/WellSky).
- Assist with client onboarding, process necessary paperwork, and ensure we remain fully compliant with state regulations.
Sales & Community Outreach (30%)
- Field incoming inquiry calls from families looking for home care, educate them on our services, and guide them to the next steps.
- Follow up on warm leads, referral lists, and prospect inquiries to help drive branch growth.
- Help build and maintain relationships with local referral sources (such as hospitals, discharge planners, and assisted living facilities in Memphis) to generate new business.
What We're Looking For
- Experience: 2+ years of experience in scheduling, healthcare administration, customer service, or sales (Home care or senior services industry is a major plus).
- Tech-Savvy: Comfortable navigating scheduling software, CRMs, and Microsoft Office/Google Workspace.
- Problem Solver: You excel in a fast-paced environment and know how to de-escalate situations with empathy and professionalism.
- Connector: You have a persuasive, friendly demeanor and enjoy networking and talking to people.