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HIT - Lead Willow Analyst (Beacon, Clinical Exp, Optime Workflow)

Expert Technology Services

Eden Prairie, MN

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JOB DETAILS
SKILLS
Analysis Skills, Capacity Management, Change Management, Clinical Information Systems, Communication Skills, Customer Relations, Customer Support/Service, Data Analysis, Data Collection, Epic Beacon (Oncology), Epic Certification, Epic Systems, Establish Priorities, Health Informatics, Identify Issues, Information Technology & Information Systems, Leadership, Mentoring, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Visio, Needs Assessment, On Call, Problem Solving Skills, Project Lifecycle, Requirements Management, Resource Management, Software Administration, Software Configuration Management, Software Upgrades, Staff Requirements, Systems Administration/Management, Systems Analysis, Systems Maintenance, Team Lead/Manager, Testing, Training/Teaching Curriculum, Workflow Analysis
LOCATION
Eden Prairie, MN
POSTED
4 days ago
Job Summary (List Format):

- Supervise the design, development, and maintenance of Epic applications within assigned area (e.g., Beacon, Willow, Optime).
- Collaborate with end users to design and optimize Epic workflows, recommending enhancements or corrective adjustments.
- Determine staffing needs, conduct capacity planning, and oversee direct reports to ensure effective and efficient team performance.
- Serve as a mentor, resource, and primary advisor to team members.
- Lead all phases of small to medium application projects, including Epic software upgrades and major workflow enhancements.
- Provide subject matter expertise on Epic modules, including configuration, build, and testing.
- Facilitate sessions with end users to design, validate, and document Epic system configuration and enhancements.
- Provide technical and/or clinical consultation regarding application configuration and optimization.
- Analyze system needs and develop recommendations for workflow improvements.
- Maintain required system design/build documents and related system documentation.
- Monitor daily application functionality and production performance.
- Provide support for application incidents, including participating in 24/7 on-call rotations as required.
- Maintain in-depth knowledge of Epic software functionality and related operational workflows.
- Conduct in-depth analysis of workflows, data collection, reporting, and technical issues related to Epic.
- Collaborate with trainers to develop and maintain Epic-specific training materials and curriculum.
- Translate business requirements into functional specifications; prioritize, coordinate, and implement system updates and changes.
- Test new releases, troubleshoot issues, and provide user support.
- Adhere to organizational standards for system configuration and change management.
- Foster strong relationships with end users, customers, and business partners.
- Facilitate communication with stakeholders throughout project life cycles.
- Troubleshoot and resolve application issues, escalating complex problems as needed.
- Maintain active Epic certification(s) and leverage clinical or IT experience to support assigned modules and workflows.
- Demonstrate leadership, team management, and cross-team communication skills.
- Utilize tools such as Excel, Visio, PowerPoint, and SharePoint.
- (Preferred) Experience in device integration and at least 2 years in resource management or team lead roles.

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Expert Technology Services