High Reliability Organization Project Manager

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham is beginning a years-long journey to implement Equity-Informed High Reliability Organization (EI-HRO) principles in order to improve our quality performance so that we can deliver the best medical care for our patients. The MGB Office of the Chief Medical Officer (OCMO) is seeking an HRO Project Manager who has a passion for healthcare performance management and will thrive as a member of an experienced, high performing and highly motivated team. This individual will possess a willingness to learn and an ability to adapt to the rapidly changing quality measurement landscape. The ideal candidate has both strong quality measurement knowledge and analytical skills, as well as strong project management and communication skills.Reporting to the High Reliability Organization Operations Manager, the HRO Project Manager will be part of a cross-functional team that is responsible for supporting the roll out of a new High Reliability operating model across Mass General Brigham. This individual is responsible for providing project management and analytic support to high priority quality initiatives throughout MGB and serving as an intermediary between hospital clinical leaders and OMCO and Digital colleagues. They will act as the key point of contact for hospital units and help to triage and resolve issues that are impeding performance.

• * Responsible for the overarching management & logistics of HRO Unit Huddles
• * Attend and participate in weekly huddles; follow up on issues raised and provide updates on standing issues
• * Responsible for updating weekly quality performance scorecards; review data in advance and summarize trends or areas of concern for unit leadership
• * Answer in depth questions from leadership about the data, metrics, definitions
• * Coordinate with technical teams to perform data deep dives as needed
• * Assist with the development and collection of process metrics
• * Support ongoing unit initiatives and implementation
• * Triage operational issues related to infrastructure (IT, Facilities, etc.)
• * Communicate daily with unit leadership
• * Identify opportunities for improvement across units/hospitals
• * Identify, catalog and share best practices
• * Act as a liaison between unit teams, OCMO leadership and Digital teams
• * Present analytical findings in a variety of formats (reports, PowerPoint, graphs, figures, tables) formulate recommendations, and effectively communicate results to non-analytic audiences
• * Conduct project management and logistics such as project timelines, agenda development, minutes/documentation, slide decks and preparation of reports to various audiences
• * Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• * Other duties and responsibilities as assigned

  Qualifications

  • Bachelor's or Master’s degree in Business, Health Policy, Public Health or related degree preferred
  • Familiarity with HRO principles preferred
  • 0-3 years of experience working with healthcare quality data
  • 0-3 years experience in project management or improvement 
  • Ability to work with quantitative data a must. Utilizes a mix of quantitative and qualitative methods for measuring performance (e.g. analysis of administrative or clinical data, chart review, literature review, surveys)
  • Strong PC skills/Microsoft applications including Word, PowerPoint, Excel, required.

  Knowledge, Skills and Abilities

  • Ability to function effectively and independently in a fast-paced environment, organize and prioritize work independently, and meet tight deadlines 
  • Ability to manage multiple projects simultaneously, set priorities, and collaborate with team members and others throughout the organization 
  • Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization 
  • Practical problem-solving abilities, i.e. the ability to formulate hypotheses, test options and move forward in a fast-paced environment 
  • Excellent interpersonal skills, including strong customer service orientation and the ability to translate complex technical concepts to non-technical audiences.

  Additional Job Details (if applicable)

  Remote Type

  Hybrid

  Work Location

  399 Revolution Drive

  Scheduled Weekly Hours

  40

  Employee Type

  Regular

  Work Shift

  Day (United States of America)

  Pay Range

  $63,648.00 - $90,750.40/Annual

  Grade

  6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
• The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

  EEO Statement:

  0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.