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HICKORY, NC - DESKTOP SUPPORT ENGINEER

Heunets

Hickory, North Carolina

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JOB DETAILS
SKILLS
Authentication, Communication Skills, Customer Relations, Desktop Administration, Enterprise Applications, Help Desk, Identify Issues, Keyboards, Laptop PC, Leadership, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Network Administration/Management, On Site Support, Onboarding, Peripheral Hardware, Printers, Problem Solving Skills, Technical Support, Wi-Fi
LOCATION
Hickory, North Carolina
POSTED
30+ days ago

We are seeking a skilled Desktop Support Engineer to join our team as a 1099 independent contractor.

Deskside Support Engineer to provide onsite end-user support across three phases of the Bird to Black & Veatch (BV) IT migration. You will work directly with users to ensure a smooth transition to new BV devices, credentials, and enterprise applications, serving as the primary point of contact for migration-related issues on the ground.

Engagement Phases

  • User Readiness: Support users receiving new BV laptops ahead of cutover
  • Cutover Weekend: Provide onsite hands-and-feet support during migration execution
  • Hypercare: Support users post-cutover with onboarding, application, login, and connectivity issues

    Key Responsibilities 

  • Provide onsite support across User Readiness, Cutover, and Hypercare phases of the Bird to BV migration
  • Set up and configure new BV laptops, docking stations, monitors, keyboards, and peripherals
  • Assist users with first-time BV login, new credentials, and temporary password setup
  • Configure and troubleshoot Microsoft Authenticator / MFA setup
  • Validate access to Outlook, Teams, OneDrive, and SharePoint
  • Support printer setup, print validation, and scan-to-email testing
  • Troubleshoot WiFi, VPN, and network connectivity issues
  • Validate device-based applications and support AVD / Windows App access
  • Coordinate with remote technical bridge teams and SMEs for issue resolution
  • Capture screenshots and logs for escalation; update user readiness trackers and provide daily status updates
  • Provide white-glove support to executive and VIP users during onboarding and hypercare
  • Escalate unresolved issues to IAM, M365, Network, EUC, Application, or AVD teams as required
  • Work extended hours or weekends during cutover activities as required
  • Maintain professional communication with customer, migration, and leadership teams

    Skills and Experience

  • Windows 10 / Windows 11 support
  • Microsoft 365 — Outlook, Teams, OneDrive
  • MFA / Microsoft Authenticator configuration
  • Laptop deployment and endpoint troubleshooting
  • Printer and peripheral troubleshooting
  • Basic networking and WiFi troubleshooting
  • Enterprise migration or hypercare support experience
  • Strong customer-facing communication skills

About the Company

H

Heunets