Hesed Assistant Director & Student Success Coordinator

Concordia is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.

Position Summary

The Assistant Director & Student Success Coordinator plays a vital leadership role in the Hesed Program, providing holistic support to students with intellectual and developmental disabilities (IDD) as they pursue their educational and personal goals. This position is responsible for ensuring each advisees' academic, social, personal, and spiritual development through individualized planning, consistent mentoring, and comprehensive case management.

Job Duties and Responsibilities

Student Success & Advising

• Develop and implement individualized student success plans incorporating academic, social, and spiritual goals
• Provide ongoing advising, coaching, and advocacy for students
• Monitor student progress, retention, and completion outcomes
• Facilitate the development of schedules, both Hesed courses and University courses, for the students and student support advisors
• Assist students with course selection and registration
• Encourage participation in chapel, Bible studies, and campus ministry
• Support students in connecting faith to decision-making and relationships

Recruitment, Admissions, & Onboarding

• Support promotional and informational campaigns directed at parents and students, individual and group tours, student shadow visits, curricular information sessions, parent to parent connections, and individual family conversations
• Organize and facilitate the admissions process, including assessment of students, interview, and conveying admission decisions
• Work within the community to develop referral sources by with and from school districts in the targeted regions for admissions
• Utilize university admissions software/programs to facilitate student applications and acceptances
• Collaborate with the Marketing Department to maintain and update recruitment materials
• Attend transition fairs and recruit at high schools or other community locations

Supervisory

• Recruit, hire, train, and supervise Student Support Advisors (student employees),

• Develop training curriculum focused on:

• Academic support strategies

• Social coaching and inclusion

• Appropriate boundaries and student support roles

• Disability awareness and best practices

• Assign Student Support Advisors to students based on needs, schedules, and strengths

• Provide ongoing coaching, feedback, and performance evaluation

• Facilitate regular team meetings for training, reflection, and problem-solving

• Monitor effectiveness of student staff support and adjust assignments as needed

• Ensure student staff promote independence rather than over-reliance

• Participate in Hesed on-call responsibilities, crisis intervention, and conflict resolution

Family & Campus Collaboration

• Maintain appropriate communication with families/support networks
• Collaborate with faculty, staff, and campus partners to ensure coordinated support
• Serve as a central point of contact for student concerns

Assessment & Reporting

• Track student progress and contribute to program evaluation efforts
• Maintain accurate student records and documentation
• Assist in deploying regular student assessment and review of student progress

Knowledge, Skills and Abilities

• Strong advising, case management, and interpersonal skills
• Ability to navigate sensitive student situations with care and professionalism
• Commitment to faith-based student development
• Able to present a Christian and professional manner
• Ability to interact with a diverse set of students
• Knowledge of the needs of university students
• Successful participant in group work
• Able to deal with interruptions and work in a fast-paced environment
• Able to work evening and weekend hours as required
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS)

Education and Experience

• Bachelor's degree required; Master's preferred in counseling, student affairs, or related field
• 3-5 years of experience working with college students, preferably with IDD populations

Physical Demands/Equipment

Compensation and Benefits

This is a full-time, salaried exempt position. Concordia offers a full range of benefits to full-time employees including tuition benefits. The starting wage will be determined upon education and/or experience.

Concordia University benefit options include, but are not limited to the following:

• Health, Dental and Vision Insurance
• Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
• Disability and Survivor Plan
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Basic Life and Supplemental Life Insurance
• Accidental Death and Dismemberment Coverage
• Critical Illness and Accident Insurance
• Tuition waiver benefits (available for employees and their qualified dependents)

Compensation and Benefit Details

Application Instructions

To receive full consideration, all applicants are must complete and submit an online employment application through the Concordia University Employment page: https://cuw.applicantpro.com/jobs/ Click on the job you are interested in applying to, enter your contact information in the Apply Now section, and then click the Apply For This Position button to begin the application process.

Equal Opportunity Employer

It is the policy of CU to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws.

The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.

However, CU is an institution of the LCMS and, to the extent allowed by law, CU reserves the right to give preference in employment based on religion. In addition, preference in holding certain employment positions is given to ordained or rostered ministers of the LCMS. Based on a religious tenet, CU recognizes only male, LCMS ordained Ministers of the Gospel, but recognizes both male and female LCMS Rostered Ministers of the Gospel.

The Human Resources Department has been appointed to manage the equal employment opportunity program, including all equal employment opportunity activities, as required by federal, state and local agencies. If any employee or applicant for employment believes this policy has been violated, he/she must contact the Director of Human Resources.

Concordia University is a HLC accredited, co-educational, liberal arts school offering more than 72 undergraduate majors, over 35 master's degree programs, and 5 doctoral programs. There are also a variety of accelerated evening and e-learning programs.