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Hendrick Fixed Operations Area Manager

JM Family Enterprises

Burlington, NC

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JOB DETAILS
SKILLS
Analysis Skills, Automotive Repair and Maintenance, Automotive Sales, Best Practices, Coaching, Communication Skills, Customer Experience, Customer Retention/Renewal, Customer Satisfaction, Detail Oriented, Genetics, Legal, Medical Conditions, Microsoft Office, Military, Negotiation Skills, Operational Support, Operations Management, Parts Sales, Performance Metrics, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Training/Teaching, Willing to Travel
LOCATION
Burlington, NC
POSTED
7 days ago

The Hendrick Fixed Operations Area Manager establishes and maintains day-to-day relationships with JM&A Group dealer clients within assigned region. The focus is on enhancing operational efficiency and customer satisfaction within automotive service departments. This role requires a minimum of 75% travel.

Responsibilities:

  • Coach and train fixed operations associates to support dealership growth and profitability, ensuring a superior client experience.
  • Implement and sustain processes to drive parts and labor sales, customer retention, and profitability.
  • Collaborate with service managers to evaluate KPIs, implement technology initiatives, and optimize operational efficiency.
  • Conduct performance reviews and provide best practice training to enhance fixed operations department performance.
  • Build and maintain positive relationships with key dealership personnel to promote JM&A Group's value.
Qualifications:
  • Extensive experience in automotive dealership Fixed Operations management.
  • Strong analytical, problem-solving, and presentation skills.
  • Proficiency in Reynolds Advanced Service and other automotive service technologies.
  • Detail-oriented with excellent communication and negotiation abilities.
  • Ability to travel a minimum of 75% and proficiency in MS Office and G-Suite.


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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

About the Company

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JM Family Enterprises