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Helpdesk Tier I Support

Integral

Virginia

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JOB DETAILS
SKILLS
Administrative Skills, CPU (Central Processing Unit), Customer Satisfaction, Customer Service Systems, Customer Support/Service, Defense Intelligence, Dental Insurance, Desktop Administration, Disability Insurance, Editing, Emerging Technology, Employee Assistance Plan, Fax Machines, Help Desk, Information Technology & Information Systems, Inventory Management, Laptop PC, Life Insurance, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Mobile Devices, On Site Support, Peripheral Hardware, Printers, Publishing Software, Secret Clearance, Spreadsheets, Vision Plan, Web Browsers, Word Processing
LOCATION
Virginia
POSTED
6 days ago
Overview:

The Helpdesk Tier 1 provides desktop support for the Department of the Navy Office of Administration (DON OA) – Information Technology Division (ITD).

Responsibilities:

• Deliver comprehensive desktop support services while maintaining a high level of customer satisfaction, particularly for high-ranking officials.
• Use the DUSN (M) IT Ticket system to service customers. SECNAV assets (PC & laptops) are traditionally provided by NMCI.
• Provide immediate, onsite support and training requests for Executives and VIPs
• Manage and maintain an accurate inventory of non-NMCI assets including priority, upgrades, refresh plans and warranty services.
• Desktop support includes all peripherals such as mobile devices, laptops, CPUs, printers, digital senders, facsimile machines and near line storage devices.

Qualifications:

Required:

· Associates Degree with 3-5 years helpdesk support experience.
· Knowledge of common software applications, such as web browsing (i.e. Microsoft Edge), email (i.e., Microsoft Outlook), word processing (i.e., Microsoft Word), spreadsheets (i.e., Microsoft Excel), presentations (i.e., Microsoft PowerPoint), databases (i.e., Microsoft Access), photo editing tools, desktop publishing software, and scanning tools.
· Secret Clearance

Company Overview:

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

 

Integral is headquartered in McLean, VA and serves clients throughout the country.

 

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

 

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Employee Assistance Program

 

Equal Opportunity Employer/Protected Veteran/Disability

About the Company

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Integral