Helpdesk Technician | MCPC
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Helpdesk Technician
MCPC - Independence, OH, United States
Position Summary:
MCPC is seeking a motivated and customer-focused End-User Support Specialist to join our team on a contract-to-hire basis. This hybrid role combines remote helpdesk support and on-site desktop support to ensure a seamless and productive technology experience for our clients'' end users.
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues across Windows and macOS environments.
- Deliver hands-on support for desktops, laptops, printers, mobile devices, and peripherals.
- Support user onboarding and offboarding, including device setup, imaging, and account provisioning.
- Maintain accurate documentation of support requests and resolutions in the ticketing system.
- Assist with AV and conference room technology support.
- Participate in IT projects, deployments, and system upgrades as needed.
Work Schedule:
- Hybrid Model (after training period):
- 3 days on-site at a designated customer location in the Cleveland area
- 2 days remote (from home or MCPC office)
Qualifications:
- 2 years of experience in a helpdesk or desktop support role.
- Proficiency with Windows 10/11, Microsoft 365, and basic networking.
- Experience with remote support tools (e.g., TeamViewer, SCCM, or similar).
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks in a fast-paced environment.
- A+ or similar certification preferred.
Contract Details:
- Duration: 3-6 months contract with goal of full-time hire
- Location: Hybrid (Cleveland, OH area)
Salary Range $50,000 - $60,000
Posted: Wednesday, July 15, 2026
Job # 446
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