The George E. Booth Co., LLC is a locally-owned and operated industrial automation sales company looking to hire their next full-time Helpdesk Team Lead. GEB is a major distributor of process instrumentation products and related services to customers in Illinois, Indiana, Kentucky, Ohio and Tennessee.
The Helpdesk Team Lead is responsible for delivering technical support to employees across the organization through phone, email, and in-person interaction. This role assists both end users and IT team members while staying current with evolving technologies. The position also supports system performance, troubleshooting, and user training efforts.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Oversee the daily performance and functionality of computer systems.
Provide assistance with computer hardware and software, including printing, installations, word processing, email, and operating systems.
Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
Review technical manuals, confer with users, and run diagnostics to identify and resolve technical issues.
Respond to user inquiries regarding software and hardware operation.
Install and perform minor repairs on hardware, software, and peripheral equipment.
Collaborate with staff and management to determine system requirements or modifications.
Execute system commands and monitor performance to verify proper operation and detect errors.
Maintain accurate records of support activities, system issues, and resolutions.
Develop training materials and instruct users on proper use of systems and applications.
Perform additional duties as assigned.
Competencies:
Cultural awareness
Communication proficiency
Decision-making ability
Attention to detail
Design insight
Organizational skills
Business acumen
Relationship management
Emotional intelligence
Collaboration
Supervisory Responsibility:
This position has supervisory responsibility related to projects and customer interactions rather than direct personnel management.
Work Environment:
This role primarily operates in a standard office setting with routine use of computers, phones, and other office equipment such as printers, scanners, and mobile devices.
Physical Demands:
This position requires regular communication and the ability to move throughout the office or customer sites. Duties may include extended periods of sitting at a workstation as well as standing or walking. Visual requirements include close, distance, color, peripheral vision, depth perception, and focus adjustment.
Position Type and Expected Hours of Work
This is a full-time position. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening or weekend work may be required.
Travel:
Minimal overnight travel is expected. Occasional travel to satellite locations or other office sites may be required during normal working hours.
Required Education and Experience:
High school diploma or GED
One to two years of related experience or training
Experience with Active Directory, ticketing systems, or remote support tools
Strong troubleshooting and communication skills
Preferred Education and Experience
Bachelor’s degree in a related field or three to five years of relevant experience
Certifications such as CompTIA A+, ITIL, or Microsoft Fundamentals
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
Additional Eligibility Qualifications
Valid driver’s license required
Other Duties:
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties may change at any time with or without notice.
Benefits:
Full benefits package including matching 401K, Health, dental and vision starting day 1, PTO, and volunteer hours.