Who We Are:
WHY Brands Inc., a parent company of Munchkin and Curio Home Goods, focuses on creating, incubating, and growing the next generation of consumer lifestyle brands. Founded in 1990, Munchkin is the leading consumer product company and most loved baby lifestyle brand behind the innovative gear and products for children, mothers, and caregivers. Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart, and Amazon and has global distribution in over 50 countries. Curio, a premium brand of curated collections of home goods, launched in 2023. WHY's vision is to establish an expanding portfolio of innovative businesses aligned with its commitment to inventive product design. With over 320+ patents under our belt, we continue to create solutions that leave our customers asking, "how did I ever live without this?" Recognized as #8 on America's Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been driving our designs for 30 years!
We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child's potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal Welfare have committed to animal conservation.
There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey, and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.
Position Summary:
The Helpdesk Support Specialist requires minimal supervision and performs a wide variety of technical duties, including the support of the Company's IT infrastructure through diagnoses. A strong customer service mindset is the key to succeeding in this role. Other duties may be assigned as required.
What youll do:
End User Support for PC/MAC/Mobile Device and Peripherals:
Provide expert-level helpdesk end user support on hardware/software issues with approximately 250 internal and remote users in a hybrid desktop (50-50 PC and Mac workstations) and mobile (iOS/Android) environment
Install, configure and maintain computer hardware, software and peripherals
Ensure customer service is timely and accurate daily
Manage helpdesk queue and escalations for priority users and provides timely resolutions
Review, maintain and enforce corporate cybersecurity standards and compliance regulations (PCI, CTPAT, SOC, GDPR, CCPA)
Track and monitor existing and potential computer problems
Make recommendations to IT Manager for fixes and enhancements
Track, schedule, and deliver refreshed workstations for existing employees
Participation with maintaining inventory of hardware, software and support assets. Maintain standard user workstation images
Identify opportunities for automation and assist with the development of automation systems to address those opportunities
Provide day-to-day technical support to employees for network infrastructure, telephone, printing and internal/remote desktop systems software and hardware
Provide updates to the customer regarding the problems status when the projected completion time for problem resolution changes or if the customer requests status
Provide remote support to users working offsite or from home
Network Administration/Engineering Duties:
Exchange/Outlook E-mail support including user/distribution list maintenance and archiving
Support and troubleshoot VPN connectivity
Address issues from security logs and Sophos endpoint monitors
Maintain Network Printing. This includes basic queue administration, monitoring of traffic, addition and/or deletion of print queues as needed
Ensure proper network access controls and user permissions are in place
Troubleshoot network connectivity issues for end users and devices
Applications Support
Provide tier 1 support for all priority customized application business users, primarily working on graphic, web, ecommerce and social media environments
(i.e. Solidworks, ArtiosCAD, Keyshot, Adobe Creative Cloud, WorkFront, Bynder)
Provide tier 1 end user support for SaaS environments, such as Office365, SalesForce and AWS services
Answer operational questions as it pertains to software configuration and provides solution or refers questions to appropriate contact for resolution
Provide tier 1 support for audio/visual equipment and set ups in meeting rooms and meeting events
Assist users with Zoom Room configurations and troubleshooting
Manage conferencing tools and applications (Zoom client, Microsoft Teams, GoToMeeting)
Ensure proper functioning projectors, screens and other AV equipment
Monitor and manage IT inventory
Telecom Support
Telecom Administration duties. Setup Shoretel and RingCentral phones and support call center environment, add/delete extensions, configure voicemail/auto attendant
Bring It!
We Got You Covered!
As a Great Place to Work Certified company, we are committed to offering the best to our employees. We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.
Pay rate: $30-35/hr (DOE)
To learn more, visit us at www.munchkin.com. Munchkin welcomes and values what makes everyone unique. We're proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status.
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