1st Level Support, Call Centers, Hardware Installation, Help Desk, Identify Issues, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Problem Solving Skills, Software Administration, System Validation, Systems Maintenance
Location: Smithfield, RI 02917
Duration: 5 Months
Schedule: Sunday - Thursday work week from 6:00PM - 2:30AM each day.
Pay Range: $18-$19 per hour on w2
Position Summary:- This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. Provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
- This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
- Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
- You will need to handle multiple technical rollout projects simultaneously.
Experience:- A minimum of 1-year relevant work experience needed.
- Must possess clear, accurately and tactful, communication both verbally and written
- Possess basic troubleshooting and problem-solving skills
- Working knowledge of Microsoft Outlook, Word, and Excel preferred
- IT hardware installation experience preferred, but not required
Education:
A Minimum of a High School Diploma or GED requiredI
Integrated Resources, Inc