Our local government client is hiring an on-site Helpdesk Specialist to support their team in Washington, DC!!
Responsibilities:
- Provide desktop support for technical issues in a Windows-based Call Center environment as well as off-site locations throughout the District of Columbia providing solutions in Windows and OSX (Apple) operating systems
- Log and route service requests and incidents in an incident management system (ServiceNow ITSM)
Qualifications:
- Completed Bachelor's degree
- Must have either an MCP (Microsoft) or CompTIA A+ Certification
- 2+ years' experience performing client-facing network support in Windows, OSX systems
- Must have reliable vehicle and active driver's license to travel within Washington, DC (no gas or parking fee reimbursements in this role)
The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.
The Midtown Group is a multi-award-winning "Best Places To Work" staffing firm in Washington, DC (per Inc. Magazine)!!
The Midtown Group is a certified small, woman-owned business that provides temporary staffing and professional services across 17 states. Over the past 29 years, Midtown has evolved from a staffing firm to an elite organization capable of providing full service solutions. We pride ourselves on meeting and exceeding the needs of our clients and candidates in an ever-changing market. Currently, we manage more than 500 candidates and more than 76 clients across the nation. Midtown currently has offices in Washington, DC and California. We offer clients agile and responsive staffing solutions with contract support personnel ready to start immediately. Bullhorn, our robust and customized candidate database, has qualified candidates fitting any profile needed for our team to easily source top talent. We pride ourselves on the “Love What You Do” experience. Because our success hinges on the success of our candidates, we are dedicated to finding people who are passionate about what they do.
Highlights of our services include: - Response time as low as 30 minutes to confirm receipt of job orders - Our coordinators answer our phones live—no waiting for menus or voicemails during business hours - Clients verify that we get the right candidates who fit- 95% of candidates retained through project completion - 24x7 access to Account Executives. Midtown’s recruiters have an average of 8.5 years in the staffing industry and an average of 5 years working at Midtown. We are proud of our high retention rate and work hard to keep our employees motivated and satisfied by offering incentive programs and company culture-focused programming. We are recognized as one of the best staffing firms in DC, as well as a perennial winner of the “Best Places to Work” award by the Washingtonian and the Washington Business Journal. In addition, Inc. Magazine considers Midtown to be one of the 5,000 fastest growing companies in the U.S.