Cisco Network Systems, Cloud Computing, Communication Skills, Customer Support/Service, Data Recovery, Dell Computers, Disaster Recovery, Email Technology, Endpoint Security, Firewalls, Help Desk, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Server, Network Monitoring, Security Infrastructure, Sophos Antivirus, VMWare, Wireless Communications
Fairfield MSP is looking for a Helpdesk Engineer to join their team.
The candidate should have 3 tplus years of experience providing levels 2 and 3 support to larger client bases with diverse technologies. Experience with a Managed Service provider and the use of the the tool sets of an MSP, as listed below, are a major plus.
- Connectwise
- ITGlue
- Kaseya RMM or similar
- LogicMonitor, Auvik or similar client network monitoring tools
- Cove, Veeam, Datto or similar backup and disaster recovery technologies
- Endpoint security platforms such as SentinelOne, Sophos, Huntress, etc.
The candidate should be able to communicate effectively between technical and business professionals and be fluent in the technologies we focus on, such as:
- Microsoft Windows Server / Active Directory
- Office 365 / Azure
- Microsoft Email Solutions
- VMWare Virtualization Solutions
- Firewall (Fortinet, Cisco)
- Switching (Dell, Meraki, Cisco)
- Meraki, Ruckus and Ubiquiti Wireless
- On Premise / Cloud Backup Solutions
As a first point of contact for support issues for our clients, outstanding customer service and communication skills are required.
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