Help Desk Tier2 Technician

SAIC - Help Desk Tier2 Technician in San Diego, California, United States

By providing the information below and checking the boxes referenced, you acknowledge and consent to SAIC''s Privacy Policy to include access and use of your information for the purposes of sharing your information for possible employment recruitment effects by SAIC and it''s third party vendors. For further information, see SAIC''s privacy policy

Join our Talent Network >

• Talent Network

• Alumni Connect

• Current Employees

• Events

• Featured Locations

• Chantilly

• Charleston

• Colorado Springs

• Crane

• El Segundo

• Fort Meade

• Hampton Roads

• Hawaii

• Huntsville

• Reston

• San Diego

• Southern Maryland

• St. Louis

• Washington DC

• View All Locations

• Career Fields

• Business Management

• Cyber

• Cloud

• Data Science

• DevSecOps

• Electrical Engineering

• Mechanical Engineering

• Network Engineering

• Software Engineering

• Systems Engineering

• Technical Support

• View All Career Fields

• View All Jobs

• Candidate Resources

• Chantilly

• Charleston

• Colorado Springs

• Crane

• El Segundo

• Fort Meade

• Hampton Roads

• Hawaii

• Huntsville

• Reston

• San Diego

• Southern Maryland

• St. Louis

• Washington DC

• View All Locations

• Business Management

• Cyber

• Cloud

• Data Science

• DevSecOps

• Electrical Engineering

• Mechanical Engineering

• Network Engineering

• Software Engineering

• Systems Engineering

• Technical Support

• View All Career Fields

Start Application >>

Back to Search Results >

Previous Opportunity > Next Opportunity >

Help Desk Tier2 Technician

Job ID: 2612329

Location: San Diego, CA, United States

Date Posted: May 7, 2026

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: On-Site

Benefits: Click here

Share: mail

Apply Now >

Apply Now >

Job Description

Description

Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often requiring 2-4 years of experience) perform deeper, specialized troubleshooting for hardware, software, and network problems, often utilizing remote desktop tools for direct user support. This position is on-site in San Diego, CA.

Essential Functions/Job Duties

• Work directly with customers in a technical role

• Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure.

• Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches)

• Configure and manage DOD and IC standard distributed authentication services

• Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies.

• Perform regular file archival and purge, as necessary.

• Create, change and delete user accounts per request.

• Repair and recover from hardware or software failures for multiple sites.

• Work with internal development teams, to report and resolve bugs, request feature enhancements, and address product-related issues on Linux platforms

• Contribute technical content and tutorials to product documentation

• Familiarity with distributed systems like Hadoop, HBase/Accumulo, Spark and Kafka

• Experience with Puppet, Ansible, Terraform, Bash, Powershell, and Python tools

• A strong understanding of security concepts, best practices and how to apply them, such as Secure Shell, public key encryption, access credentials, certificates, TLS, and data encryption to include Department of Defense and Intelligence Community security policies/processes

• Workplace Skills

• Problem solving

• Customer Service

• Communication/Patience

• Organized with attention to detail and accuracy

• Ability to represent successful completion of work in Agile Management systems (e.g. Jira, Confluence, GitLab)

• Position Requires onsite support in a classified environment

• Remote work supported only in limited capacity (short duration, NIPR) and with approval of the sponsor

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Masters and 0 years related experience

• 4+ years of experience with implementation and understanding of Engineering principles in a professional environment.
• A minimum of 2-3 years of progressive IT support experience, with at least 2-3 years in a Tier 1 or a similar role with a focus on Linux environments.
• Experience maintaining, configuring, operating and troubleshooting electronic computer interface systems and network equipment.
• Knowledge of U.S. Government computers, networks, and security beneficial.
• Past experience administering server-side technology and networked computing systems.
• Critical thinking and problem-solving skills.
• Patient and professional demeanor, with a can-do attitude.
• Familiarity with DNS / DHCP / Kickstart / LDAP / Kubernetes / Red Hat 7&8 / Windows 10 / ACAS / Rancher / Grafana / Cloud Security Gateway.
• Maintain and update system documentation.
• Willingness to learn new technologies.
• Ability to surge hours worked through events.
• Able to create simple scripts (i.e. powershell or bash).
• Ability to automate installation, configuration, and provisioning using Infrastructure as Code tools like Terraform, Ansible, Puppet, and Chef.
• Ability to configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
• Ability to configure and manage DOD and IC standard distributed authentication services.
• Advantageous to have knowledge of DOD and IC network infrastructures.
• Knowledge of Joint IO Range, Defense Research and Engineering Network, and other similar environments beneficial.
• Operates standard computer-based business tools (including but not limited to Microsoft Word and Excel) effectively with a high degree of competency.
• Ability to capture essential procedural instructions for tasks in a manner repeatable by others
• Demonstrates excellent clear and concise verbal communication skills.
• Active communicator - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

Certifications

• IAT Level 1 (CompTIA Security + and OS/Computing Environment certification)

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Share: mail

Apply Now >

Similar Jobs

Help Desk Tier2 Technician

San Diego, CA, United States

Information Technology

Network Engineer

San Diego, CA, United States

Information Technology

Senior Principal Big Data Engineer

San Diego, CA, United States

Information Technology

WAN Tester

San Diego, CA, United States

Information Technology

Network Engineer

San Diego, CA, United States

Information Technology

Senior Network Engineer

San Diego, CA, United States

Information Technology

Are you an SAIC Employee?

Please apply through the internal career site here >