Help Desk Tier 3 Systems Lead

SAIC - Help Desk Tier 3 Systems Lead in San Diego, California, United States

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Help Desk Tier 3 Systems Lead

Job ID: 2612353

Location: San Diego, CA, United States

Date Posted: May 8, 2026

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: On-Site

Benefits: Click here

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Job Description

Description

SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems. This position is on-site inn San Diego, CA.

• Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner
• Manage Jira board and ticket flow to ensure uptime on all systems
• Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters
• Step in to solve IT related issues for our cutting-edge data and software services platforms

Qualifications

• U.S. citizenship and an active TS/SCI clearance
• Bachelors degree and 5+ years experience, or 9+ years experience
• Experience as an escalation point, team lead, or manager
• Experience managing Jira or another ticketing tool
• Experience troubleshooting Linux based systems issues
• Experience troubleshooting IP, Domain Controller, and/or firewall issues
• Understanding of Windows and troubleshooting user and other issues within Windows
• Virtual or Cloud based systems operation experience
• Sec+ or equivalent IAT II Certification

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Overview

SAIC accepts applications on an ongoing basis and there is no deadline.

SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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