$120,001–$160,000 Per Year
Ansible, Apache HBase, Apache Hadoop, Apache Kafka, Apache Spark, Authentication, Bash Scripting, Best Practices, Chef (Configuration Management), Cloud Computing, CompTIA Security+, Computer Certifications, Computer Maintenance, Computer Networks, Computer Science, Computer Security, Computer Systems, Cryptography, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Science, Debugging Skills, Defense Intelligence, Distributed Computing, Documentation, Emerging Technology, Fortune 500 Customers, Government, Government Policies, Help Desk, Identify Issues, Information Technology & Information Systems, Integrated Circuits (ICs), Intelligence Community, Intrusion Prevention Systems, Knowledge Base, LDAP (Lightweight Directory Access Protocol), Linux Operating System, Microsoft Windows Operating System, Military/DoD Standards, Network Security, Network Switching, Network System Hardware, Network Systems, Problem Solving Skills, Product Documentation, Professional Services, Puppet (Configuration Management), Python Programming/Scripting Language, Red Hat Linux Operating System, SSH (Secure Shell), SSL-TLS (Secure Socket Layer - Transport Layer Security), Scripting (Scripting Languages), Sensitive Compartmented Information (SCI), Standard Operating Procedures (SOP), Subnet, System Operations, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Technical Writing, Technical/Engineering Design, Top Secret Clearance, United States Air Force (USAF), United States Citizen, United States Department of Defense (DoD), Windows PowerShell, Work From Home
SAIC - Help Desk Technician in San Diego, California, United States
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Help Desk Technician
Job ID: 2612327
Location: San Diego, CA, United States
Date Posted: May 8, 2026
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: On-Site
Benefits: Click here
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Job Description
Description
SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position is on-site in San Diego, CA.
- Work directly with customers in a technical role
- Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure.
- Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches)
- Configure and manage DOD and IC standard distributed authentication services
- Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies.
- Perform regular file archival and purge, as necessary.
- Create, change and delete user accounts per request.
- Repair and recover from hardware or software failures for multiple sites.
- Work with internal development teams, to report and resolve bugs, request feature enhancements, and address product-related issues on Linux platforms
- Contribute technical content and tutorials to product documentation
- Familiarity with distributed systems like Hadoop, HBase/Accumulo, Spark and Kafka
- Experience with Puppet, Ansible, Terraform, Bash, Powershell, and Python tools
- A strong understanding of security concepts, best practices and how to apply them, such as Secure Shell, public key encryption, access credentials, certificates, TLS, and data encryption to include Department of Defense and Intelligence Community security policies/processes
Qualifications
- U.S. citizenship and an acitve TS/sCI clearance.
- Bachelor of Science in Information Systems, Information Technology, Computer Science, or related field.
- 2+ years of experience with implementation and understanding of Engineering principles in a professional environment.
- A minimum of 2-3 years of progressive IT support experience, with at least 2-3 years in a Tier 1 or a similar role with a focus on Linux environments.
- IAT Level 1 (CompTIA Security + and OS/Computing Environment certification).
- Experience maintaining, configuring, operating and troubleshooting electronic computer interface systems and network equipment.
- Knowledge of U.S. Government computers, networks, and security beneficial.
- Past experience administering server-side technology and networked computing systems.
- Critical thinking and problem-solving skills.
- Patient and professional demeanor, with a can-do attitude.
- Familiarity with DNS / DHCP / Kickstart / LDAP / Kubernetes / Red Hat 7&8 / Windows 10 / ACAS / Rancher / Grafana / Cloud Security Gateway.
- Maintain and update system documentation.
- Willingness to learn new technologies.
- Ability to surge hours worked through events.
- Able to create simple scripts (i.e. powershell or bash).
- Ability to automate installation, configuration, and provisioning using Infrastructure as Code tools like Terraform, Ansible, Puppet, and Chef.
- Ability to configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
- Ability to configure and manage DOD and IC standard distributed authentication services.
- Advantageous to have knowledge of DOD and IC network infrastructures.
- Knowledge of Joint IO Range, Defense Research and Engineering Network, and other similar environments beneficial.
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.