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Help Desk Technician

Excelraise, LLC

Middletown, CT

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JOB DETAILS
SALARY
$27–$32 Per Hour
JOB TYPE
Contractor
SKILLS
Consulting, Detail Oriented, Help Desk, Systems Administration/Management
QUALIFICATIONS
  • Basic Qualifications: PC Hardware and software installation
  • End user support - face to face and via telephone
  • Excellent customer service skills
  • Experience with computer system and user administration.
  • Technical familiarity with Microsoft Active Directory.
  • Experience with Windows 10,11
  • Experience with Office 365
  • Experience with Device Management, Device Imaging, Device Troubleshooting



Job Location: 1225 Silver Street   Middletown,  Connecticut    06457

Job Duration: 12 months + with possibility of Extension

***This is Onsite Position***

***Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM***

RESPONSIBILITIES
  • We currently need a Help Desk Technician  to provide level one technical support and to process agency user forms for user moves, adds and changes.
  • The home location will be the central office in Hartford.  
  • Attention to detail and maintaining a customer focus is essential.  
  • The Technician will need to provide responsive support to agency end users and escalate as necessary.  
  • The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms.  
  • They will follow agency procedures for creating and modifying user accounts on various agency systems.  
  • Some interaction with other state agencies will be required to complete the required processing.
LOCATION
Middletown, CT
POSTED
1 day ago
  • The agency needs to engage the service of a Help Desk Technician consultant position.
  • The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms.  
  • A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms.  
  • Attention to detail and ability to follow protocols is essential.  Communication with agency supervisors and other agencies is required.

About the Company

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Excelraise, LLC

Excelraise is a leader in consulting and technology. We help enterprises transform and thrive in a changing world through strategic consulting and operational leadership. At Excelraise, we outperform the competition and stay ahead of the innovation curve.

HEADQUARTERS
Englewood, CO, US
INDUSTRY
Computer/IT Services