Help Desk Technician

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking a Help Desk Technician to provide onsite IT, helpdesk, and audio-visual support in a fast-paced academic technology environment. This contract role will support students, faculty, and staff across hardware, software, learning spaces, live events, and technical production needs. The role requires a customer-focused IT support generalist who can troubleshoot across Windows, Mac, AV, and collaboration technologies while supporting daily operations onsite. This is a 4-month contract opportunity with possible extension to 6 months, working onsite 5 days a week from 7:30 AM–4:00 PM.

Location & Work Type:
Location: Los Angeles, California
Work Type: Onsite

Key Responsibilities:

• Provide general software, hardware, and technical support for students, faculty, and staff from a dedicated on-site helpdesk.
• Provide a wide range of Tier 1 and Tier 2 Information Technology and Audio-Visual support services for faculty, students, and staff.
• Support the utilization of technology-enhanced learning spaces, including fully networked AMX and Extron-based ecosystems with integrated IP-based collaboration, presentation, distribution, and recording technologies.
• Conceptualize and develop knowledge center documents and training materials, including screengrabs, workflow diagrams, checklists, and quick reference guides.
• Support computer imaging, backups, restoration, software installation, diagnostics, and troubleshooting efforts.
• Provide printer, scanner, and multi-function device support.
• Provide user VOIP phone support.
• Conduct research on new and emerging technologies, make recommendations, and generate reports as needed.
• Assist with management and creation of user accounts; and evangelize and enforce IT security policies.
• Provide in-person, real-time, audio-visual multimedia production system operation and event execution support, including mixing audio, switching cameras, managing playback and streaming solutions, mic’ing guests, directing, and supporting technical productions and event streaming.
• Assist with supervising student workers and office security procedures, including opening and closing.
• Assist with equipment management, distribution, collection, documentation, and inventorying.
• Provide exceptional customer service with a genuine enthusiasm for embracing and evangelizing new technologies, automation, and practices.
• Learn, grow, innovate, and refine skillsets continually.

Qualifications:
Required:

• Experience with, and knowledge of, edge and peripheral device support and general computer helpdesk technologies, workflows, and support.
• Fluent in both Windows PC and Apple Mac operating systems and computing environments.
• Fluent in Microsoft Office 365, including Outlook, SharePoint, Teams, Word, and Excel.
• Strong verbal and written communication skills.
• Ability to identify and troubleshoot personal computer hardware issues.
• Fluent in computer imaging technology and workflow.
• Fluent in Windows Active Directory Services.
• Ability to use, troubleshoot, and support Audio-Visual Technologies.
• Ability to physically setup, wire, install, replace, and re-work hardware installations including basic servers, desktops, audio visual components, and new technologies.
• Ability to explain technical concepts to non-technical people in a positive, patient and friendly manner.
• Ability to troubleshoot IT problems remotely via IP support technologies or phone when required.
• Ability to work efficiently on simultaneous projects (fixes), manage time within a fast-paced academic environment, and troubleshoot technologies in a “live production/class” environment.
• Ability to troubleshoot and quickly learn and support new software and solutions.
• Ability to use and support issue tracking, service ticketing, and asset management databases.
• Be receptive to critical feedback.
• Flexibility in work scheduling is required. May include some evenings and weekends.
• Comfortable working with Macs, PCs, and mobile devices in a platform-agnostic, innovative, “BYOD” environment.
• Willingness to grow, learn, and adapt to new technologies and related opportunities.

Preferred (Optional):

• Experience with live production, audio mixing consoles, switchers, and camera controls
• Experience with AMX and Extron Control Technologies
• Experience with Tri-Caster Technologies
• Experience with Adobe Creative Cloud
• Experience with multimedia post-production

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Paid-time-off options
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

Additional Details
The base range for this contract position is $20 – $30 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the “bleeding edge” of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
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