Help Desk Technician

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off. 

Core Responsibilities: 

• Act as a 1^st level support for the IS&T Help Desk.
• Provides basic technical support for all systems users.
• Administers user id’s, passwords, privileges for various systems.
• Order new equipment and manage service calls for maintenance and repair.
• Maintain asset management system and all hardware/software inventories on Help Desk system.
• Maintains inventory related to all telecommunications, ie: lines (voice & Data), equipment, invoices, accounts, etc.
• Manages department problem logs for tracking and reporting.
• Tracks all requests and provides report summaries to department manager.
• Provides departmental administrative support, including typing reports and correspondence, organizing and maintaining files, taking telephone calls and messages. and answering questions within his or her knowledge.
• Frequent telephone contact requires the exercise of a high degree of tact and cooperation.
• Any other duties or responsibilities, as required or assigned.

Requirements:

• High school education or equivalent. 
• Business or college courses preferred
• Must have advanced PC experience: MS/Office products preferred. Technical background desirable

Pay: $20.00 - $27.03 per hour

AN EQUAL OPPORTUNITY EMPLOYER