HELP DESK TECHNICIAN

Reliant Technologies Inc. (Inactive)

Colorado Springs, CO

JOB DETAILS
SALARY
$70,000–$110,000 Per Year
SKILLS
Capability Maturity Model Integration (CMMI), Computer Science, Customer Support/Service, Desktop Administration, Disability Accommodations, Help Desk, ISO 9001, Identify Issues, Information Technology & Information Systems, Microsoft Windows Operating System, Microsoft Windows System Administration, Peripheral Hardware, Printers, Problem Solving Skills, Regulatory Compliance, Small Business, Space Operations, Systems Administration/Management, Technical Support, Thin Clients, United States Army, United States Department of Defense (DoD)
LOCATION
Colorado Springs, CO
POSTED
30+ days ago

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama.

Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures reliable day-to-day IT services that enable uninterrupted mission operations.

Job Requirements

Key Responsibilities:

  • Provide Tier I/II technical support for end-user systems
  • Install, configure, and troubleshoot Windows-based hardware and software
  • Support thin clients, zero clients, printers, and peripherals
  • Perform hands-on troubleshooting and issue resolution
  • Apply system configurations in compliance with STIG requirements
  • Support Defense Travel System (DTS) users, as required

Qualifications:

  • Secret clearance (required)
  • DoD 8140 certification, as applicable
  • 4 to 7 years of experience providing IT help desk or desktop support
  • Experience supporting DoD IT environments
  • Knowledge of Windows operating systems and end-user hardware
  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)

Salary range: $70-110k

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to IgniteHR@IgniteNow.Net

About the Company

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Reliant Technologies Inc. (Inactive)