POSITION: Help Desk Tech The IT Help Desk Technician - I will serve as the initial point of contact for employees seeking technical assistance. This role involves diagnosing and resolving hardware and software issues, performing in-person and remote troubleshooting, and escalating complex problems to higher-level support when necessary. The technician is responsible for maintaining accurate records of issues and solutions within the ticketing system, ensuring timely and effective resolution of technical problems. DUTIES: * Provide first-level support for hardware, software, and network issues, ensuring prompt, respectful, professional and effective resolution. * Maintain accurate and detailed records of issues and resolutions in the ticketing system. * Troubleshoots, configures, updates and repairs equipment to include workstations, laptops, mobile devices, printers, keyboards etc. * Diagnose and troubleshoot technical problems through remote and on-site support. * Troubleshoot basic software, create user accounts in Active Directory and reset passwords. * Please see employer's website for full description. REQUIREMENTS: * High school graduate or equivalent * One (1) year of proven experience as a help desk technician or related position * Experience with ITSM-related ticketing tools, such as KBOX * Working knowledge of Windows and iOS devices, Active Directory, wired/wireless/4G/5G networks and portable data devices, and basic office automation systems. * Ability to type 45 words per minute or 10,000 keystrokes per hour with accuracy. * Subject to a pre-employment background check and drug screen. PREFERRED SKILLS: * Healthcare industry experience * BS/BA or Associates in Computer Science or relevant field * Certifications such as CompTIA A+, MCP, or Network+ WAGE: $25.22 - $36.45/ Hour BENEFITS: Medical, RX, Dental, Vision, Retirement, PTO, and Scholarships towards continued education. Alternative coverage to include massage, acupuncture, and chiropractic care. Employer paid Life and Disability coverage. Paid Time Off, 403B Plan -Up to a 3% retirement match. SHIFTS: Full-time - 40 hours per week * Schedule: 5 days a week, 8 hours per day JOB SITE: Delta, CO Application Deadline: Open until filled. APPLICATION INSTRUCTIONS: If you meet the minimum requirements for this position, please click on How to Apply' to view application information. You must be registered with Connecting Colorado to view the application information (registration is available at no cost).