Help Desk Support Technician

Whitman, Requardt and Associates, LLP

Richmond, Virginia

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JOB DETAILS

SALARY

$26–$31 Per Hour

JOB TYPE

Full-time

SKILLS

Analysis Skills, Android, Asset Management, Communication Skills, CompTIA A+, Computer Systems, Customer Support/Service, Desktop Administration, Desktop PC, Detail Oriented, Driver's License, Hardware Repair, Healthcare Reimbursement, Help Desk, High Tech Industry, Identify Issues, Information Technology & Information Systems, Insurance, Inventory Management, Inventory Reports, Laptop PC, Life Insurance, Lift/Move 40 Pounds, Local Area Network (LAN), Microsoft Active Directory, Microsoft Certifications, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Office Suites, On Site Support, Presentation/Verbal Skills, Printers, Problem Solving Skills, Production Systems, Record Keeping, Sales Management, Systems Administration/Management, Technical Support, Testing, Time Management, Wide Area Network (WAN), Willing to Travel, Writing Skills, iOS

LOCATION

Richmond, Virginia

POSTED

1 day ago

Technical Support SpecialistAt Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 110 years, and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world!We are currently seeking a motivated Technical Support Specialist to provide top-notch technical support to end-users of all levels with demonstrated ability to diagnose and resolve technical issues. This is an onsite position in our Richmond VA office.Why Join Us?As a Technical Support Specialist, you'll have the opportunity to gain valuable experience in the IT field while delivering the highest level of customer service and support. You'll be responsible for assessing problems quickly and responding with attention to detail, supporting a wide range of software and hardware issues, and researching and resolving IT issues while working independently and taking initiative.Responsibilities include:Exceptional Customer Service: Exceed customer expectations by providing timely and professional solutions.Analytical Skills: Evaluate complex problems and respond promptly with attention to detail.Timely Response: Address customer calls courteously and efficiently.Technical Support: Assist users with Windows 11, Microsoft 365 and MS Office Products, Teams, Apple iOS, and a variety of other applications.Proactive Issue Resolution: Identify and resolve issues before they escalate.System Setup: Configure computer systems to meet user needs.Asset Management: Maintain accurate inventory records.Coordinate with vendors: Ensuring prompt resolution of defective product issues and provide necessary support to customers.Help Desk ticketing: Capture and update tickets regularly, keeping the end users informed, capturing detailed information of resolutions.Occasional Travel: Travel as needed to provide on-site support at branch offices.Job Requirements:Bachelor's degree in Information Technology or other relevant discipline required2-4 Years of relevant experienceCompTIA A+ and/or Microsoft Certification or related certification preferredApplicant must have a valid driver's license and clean driving recordUS Citizenship RequiredExperience in supporting desktops, laptops, mobile devices and printers in a production Help Desk environment in the following areas required:Strong diagnostic and troubleshooting and problem-solving skills for a wide range of technical issues.Solid knowledge of Windows 11 desktop operating systems, including installation, configuration, and troubleshooting.Proficiency in working with MS Office and Office 365 suite, OneDrive, and TeamsUnderstanding of Microsoft Active Directory account management, such as password reset, group memberships and group policy.Experience configuring, troubleshooting, and repairing PC hardwareBasic understanding of LAN/WAN technologyExperience in supporting mobile devices, including Apple iOS and Android devices.Ability to work with non-technical users patiently, providing them with clear and concise instructions and support.Strong oral and written communication skills are essentialOutstanding Customer Service oriented attitudePhysical Requirements:Performing physical activities such as bending, twisting, and kneelingRepetitive motions involving the wrists, hands, and/or fingersLifting objects weighing up to 40 pounds and/or carting objects up to 40 lbs distances up to 20 yards.Benefits:Flexible work schedule optionsCompetitive salaryLeave accrual and paid holidaysHealthcare benefitsGroup Life Insurance, as well as additional optional life Insurance, short and long term disability insuranceFlexible spending accounts for medical and dependent care reimbursement401(k) Retirement PlanTuition ReimbursementEmployee Assistance ProgramParental and maternity leave benefitsWRA is an equal opportunity/affirmative action employer and complies with all applicable anti-discrimination laws.The expected compensation range for this position is $26.00 - $31.00 per hour. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience.Applicants must be currently authorized to work in the United States on a full-time basis without the need for employment-based visa sponsorship now or in the future. WRA will not sponsor applicants for U.S. work visa status for this opportunity. (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)***** Not accepting resumes from 3rd party recruiters for this position *****Position#: 3240

Help Desk Support Technician

Whitman, Requardt and Associates, LLP

Richmond, Virginia

About the Company

Whitman, Requardt and Associates, LLP

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