Help Desk Support Specialist (Tier2/3)

TEKsystems

Omaha, NE

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JOB DETAILS

SALARY

$20–$35 Per Hour

SKILLS

Accidental Death and Dismemberment (AD&D), Artificial Intelligence (AI), Business Services, Business Transformation, Candidate Screening, CompTIA - Computing Technology Industry Association, Customer Escalations, Customer Support/Service, DNS (Domain Name System), Employee Assistance Plan, Fortune 500 Customers, Genetics, Hardware Administration, Help Desk, Hospital, Identify Issues, Life Insurance, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Problem Solving Skills, Process Improvement, Root Cause Analysis, Software Administration, System Center Configuration Manager (SCCM), Systems Maintenance, Technical Support, VPN (Virtual Private Network), Windows PowerShell

LOCATION

Omaha, NE

POSTED

1 day ago

Help Desk Support Specialist (L2/L3 Focus) *Location: *Omaha, NE (onsite)
*Schedule:* Monday-Friday, 8:00 AM - 5:00 PM

Overview We are hiring a Help Desk Support Specialist to provide Level 1-3 support, with a strong focus on Level 2 and Level 3 troubleshooting and escalations. This role is ideal for someone who can take ownership of issues and resolve more complex technical challenges.

Responsibilities
* Provide Tier 1-3 support for hardware, software, and user issues
* Troubleshoot Active Directory, Microsoft 365, and Windows environments
* Resolve network issues (VPN, DNS, connectivity)
* Handle escalations, root cause analysis, and long-term fixes
* Support device imaging, deployments, and system updates
* Document resolutions and contribute to process improvements
Qualifications
* 3+ years of IT support experience
* Strong Level 2/Level 3 troubleshooting experience
* Experience with Active Directory, Microsoft 365, and networking fundamentals
* Ability to work independently and resolve complex issues
Nice to Have
* Certifications (CompTIA, Microsoft, etc.)
* Experience with Intune, SCCM, or PowerShell
Why Apply
* Opportunity to work in a hands-on enterprise IT environment
* Exposure to advanced support issues and escalations
*Job Type & Location*
This is a Contract position based out of Omaha, NE.
*Pay and Benefits*The pay range for this position is $20.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Omaha,NE.
*Application Deadline*This position is anticipated to close on Jul 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About the Company

TEKsystems

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.teksystems.com/en/

Help Desk Support Specialist (Tier2/3)

TEKsystems

Omaha, NE

About the Company

TEKsystems

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