Help Desk Support Specialist

Help Desk Support Specialist

Role Snapshot

Posting Date: June 18, 2026

RFP Deadline: July 2, 2026

Deadline for Submission: Apply as soon as possible before July 2, 2026

Rate: Estimated $75 - $150/hr based on role, experience, and final project requirements

Client / Source: Town of Cathlamet

Department: Technical Support

Reports To: Director of Consulting Services

Location: Remote / WA

Travel: As required by project scope

Type: Contract / RFP-Based Opportunity

About FuntoNetwork

At FuntoNetwork, we connect experienced consultants with active RFP opportunities through a mobile-first platform built for discovery, review, application submission, payment tracking, and consultant support.

The Opportunity

FuntoNetwork is seeking a Help Desk Support Specialist for an active RFP opportunity: RFP - Information Technology Services.

Town of Cathlamet IT services RFP covering managed IT, Microsoft 365, cybersecurity, network support, backups, and strategic technology planning for municipal locations.

Core Responsibilities

• Support service desk requests, documentation, troubleshooting, and user assistance.
• Review the RFP scope, source posting, supporting documents, deadline, and client requirements.
• Coordinate with FuntoNetwork and related consultants to support a complete, professional response.
• Prepare documentation, analysis, recommendations, deliverables, or technical inputs related to this role.
• Communicate clearly with technical and non-technical stakeholders as needed.
• Support quality control, status updates, and final submission readiness.
• Configure service intake: Define channels, categories, priorities, required fields, routing rules, SLAs, and closure codes for RFP - Information Technology Services .
• Build the support knowledge base: Document environment details, troubleshooting trees, known errors, standard fixes, and escalation contacts.
• Triage and restore service: Capture symptoms, assess impact and urgency, diagnose issues, apply approved fixes, and communicate status.
• Execute field-support visits: Plan access, equipment, safety, onsite diagnosis, replacement, validation, user confirmation, and visit records.
• Manage escalations and vendors: Package evidence, engage resolver teams, track ownership and response, validate restoration, and close the loop.
• Analyze recurring incidents: Report ticket trends, SLA performance, repeat failures, root causes, and preventive actions to Town of Cathlamet.

What You Bring

• Relevant experience for this RFP-based role.
• Strong written communication, documentation, and stakeholder coordination skills.
• Ability to work against proposal deadlines and client requirements.
• Experience supporting public-sector, enterprise, or consulting projects is preferred.
• Attention to detail and ability to follow structured submission requirements.

Earnings, Payments, and Tax Records

Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.

Approved payments for this RFP opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.

The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.

How to Apply

First, apply to this posting to begin the AI vetting process to become a FuntoNetwork consultant.

Once you complete the AI vetting and are approved, you will log in to the FuntoNetwork mobile app and submit your application under that RFP.

Inside the app, you can check daily RFP job postings and apply directly under the right RFP opportunity.

If selected by a client, your contracts, earnings, payments, withdrawals, and related records will be managed through the FuntoNetwork mobile app.

Hiring process:https://funtonetwork.com/hiring-process-at-funtonetwork

Contact

Samuel Andoh | Account Manager

Email: samuel.andoh@funtonetwork.com

Website:www.funtonetwork.com

FuntoNetwork is an equal opportunity platform.