The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests. This position is onsite in the Colorado Springs, CO area.
Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.
As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
ESSENTIAL REQUIREMENTS
The ability to obtain, maintain and access classified information at the Secret level.
Must possess Security+ certification.
KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.
Supports onboarding by validating network access.
Ensures all requirements are met by end user while in processing to allow for network access.
Provides direct, indirect, logical and physical support for all users IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues.
Troubleshoots devices when faults are encountered.
Documents all faults encountered and remediation of faults.
Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system.
Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller.
Issues IT equipment to user groups and train the groups on proper usage.
Patches and keeps machines updated with the most up-to-date patches.
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED) and a minimum of one to two (12) years relevant experience and/or training, or equivalent combination of education/experience.
PHYSICAL DEMANDS
Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
EOE including Disability/Vet
The estimated pay range for this role is $21 to $27, with the final offer contingent on location, skillset, and experience.
CNI offers a comprehensive benefits package that includes:
Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
#INDCNI
Chickasaw Nation Industries, Inc. (CNI) is a federally chartered corporation wholly owned by the Chickasaw Nation. Headquartered in Norman, Oklahoma, CNI serves as a holding company with over a dozen subsidiaries that operate as Limited Liability Companies (LLCs) engaged in multiple lines of business. We are proud to support the economic development of the Chickasaw Nation and to contribute to the tribal mission of enhancing the overall quality of life of the Chickasaw people. A portion of our profits is used to support Chickasaw citizens through a multitude of programs and services such as education, health care, nutrition services, housing programs, legal services, elder and child care and community support programs. Successful economic development is an integral part of the Chickasaw Nation’s operations. As the tribe continues to expand the number of economic opportunities, it is providing a positive impact for both Oklahoma and Chickasaw citizens.
CNI offers the prospect of working for a family of companies that blends the traditional values of integrity, honesty and hard work with potential career experiences in some of the most technically-advanced career settings available.
Providing work opportunities with desirable federal customers like the DOD, DOE, DOT, DOJ, and DHS motivates many of our employees and contributes to our outstanding employee retention rates. With several large, diverse contracts on-going, CNI provides opportunities in many areas of expertise. CNI prides itself on providing innovative solutions that lead the way in setting new industry standards.
CNI employs the best and brightest. We have worked hard to build an environment that provides employees with excellent benefits, career advancement and performance recognition programs. With locations across the United States, CNI offers the opportunity to match your area of expertise with the place that best suits your needs and interests. See what CNI has to offer you. You will be glad you did!
Equal Employment Opportunities Statement
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protects status.