Administrative Support Specialist B-2 Div (WBZ) - 01.06.01 Credence
WPAFB, OH1 day ago
Highlights
The Help Desk Specialist is responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware, software, and network issues. This role requires excellent problem-solving skills, patience, and the ability to communicate technical information effectively to non-technical users.
Numbers & Facts
| Location | Huber Heights, OH |
| Industry | Financial Services |
| Salary | $45,000–$47,000 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
Description
Help Desk Specialist
Onsite
$45,000 - $47,000
The Help Desk Specialist is responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware, software, and network issues. This role requires excellent problem-solving skills, patience, and the ability to communicate technical information effectively to non-technical users.
Responsibilities:
- Respond to and resolve user queries and issues related to computer hardware, software, operating systems, and network connectivity.
- Troubleshoot and diagnose hardware and software issues, including desktop computers, laptops, printers, and peripherals.
- Provide support for Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.) and Windows operating systems.
- Assist users with account management, password resets, and access issues.
- Document and track issues using a help desk ticketing system.
- Escalate complex issues to the appropriate support team or vendor when necessary.
- Maintain up-to-date knowledge of the organization's IT infrastructure, policies, and procedures.
Qualifications:
- Minimum 1 year of experience in IT help desk or desktop support roles.
- CompTIA A+ and CompTIA Security+ Preferred!
- Proven experience in troubleshooting hardware and software issues.
- Proficient in using Office 365 applications and Windows operating systems.
- Excellent communication and customer service skills.
- Knowledge of IT best practices, policies, and procedures.
- Familiarity with remote support tools and technologies.
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
Similar Jobs
- New!
IT Asset & Lifecycle Specialist ARCTICOM LLC
Beavercreek, OH30+ days ago