Administrative Skills, Attorney, Business Support, Customer Relations, Customer Support/Service, Desktop Administration, Documentation, Help Desk, Identify Issues, Legal, Microsoft Office, On Call, Professional Services, Team Player, Technical Support, User Account Administration, iManage
LOCATION
Boston, MA
POSTED
30+ days ago
I’m partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team.
This is a great opportunity for someone who enjoys being the go-to person for technical support and thrives in a polished, client-facing environment supporting attorneys and professional staff.
What You’ll Be Doing:
Troubleshooting hardware, software, and application issues through resolution
Supporting Microsoft Office (2013/2016) environments
Managing user accounts and IT assets
Documenting tickets in a service management system
Contributing to knowledgebase articles and user training
Participating in a 24/7 on-call rotation
What They’re Looking For:
3+ years of Help Desk / Desktop Support experience
Strong troubleshooting and customer service skills
Experience in a law firm or professional services environment is highly preferred
Exposure to legal applications (iManage/FileSite a plus)
Someone composed, professional, and comfortable supporting senior-level users
Why This Role Stands Out:
35-hour work week (Monday–Friday, 9–5)
Hybrid schedule (2 days remote)
Excellent benefits, including 401(k) match and profit sharing
Stable, collegial environment with long-term career potential
This is an ideal role for someone who values professionalism, teamwork, and being part of a firm where technology truly supports the business.
Interviewing Now! Apply to this post or email Dan Gilliam at email: dan.gilliam@cannonsearch.com