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Help Desk/Network Technician

City of Kenosha Wisconsin

Kenosha, WI

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JOB DETAILS
SKILLS
1st Level Support, Analysis Skills, Help Desk, Identify Issues, Information Technology & Information Systems, Leadership, Problem Solving Skills, Resolve Customer Issues, Team Player, Technical Support, Training/Teaching, User Documentation
LOCATION
Kenosha, WI
POSTED
Today
The City of Kenosha's Information Technology department is a fast-evolving and collaborative environment. IT serves City departments as their innovation partner and technical troubleshooter. The department also serves as a strategic resource as a change agent for new technologies and process efficiencies. This position provides first-line support and technical assistance to computer users by answering questions or resolving computer problems in person, by telephone, in writing, or by email. Work involves the analysis and resolution of reported problems, creating user training guides, and coordinating user training. This position works under the general direction of the City's Director of Information Technology. Example of Duties & Responsibilities This position is responsible for a department with a wide range of directives and activities. Therefore, the essential duties and responsibilities reflect the priorities of this position in the specific areas of administration, leadership...Technician, Help Desk, Network, Information Technology, Support Specialist, Technical

About the Company

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City of Kenosha Wisconsin