Help Desk Manager: Real-Time Support & Escalations Lead
Neumo
Birmingham, AL
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JOB DETAILS
SKILLS
Call Centers, Cloud Computing, Coaching, Develop and Maintain Customers, Help Desk, IT Service Management (ITSM), Performance Analysis, Performance Metrics, Problem Solving Skills, Salesforce.com
LOCATION
Birmingham, AL
POSTED
Today
Neumo is looking for a Help Desk Manager in Birmingham, Alabama. The role involves managing Help Desk activities, maintaining customer communication, and reporting on performance metrics. Ideal candidates will have 5-10 years of management experience in a contact center or help desk environment.Responsibilities include triaging issues, managing escalations, and providing coaching to Tier 1 & Tier 2 agents. Knowledge of software such as Amazon Connect and Salesforce Service Cloud is essential.#J-18808-Ljbffr