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Help Desk Analyst

American Technology Consulting

Madison, WI

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Customer Support/Service, Desktop Administration, Document Imaging, Help Desk, IT Service Management (ITSM), Identify Issues, Operating Systems, Technical Support, Technical Writing, User Documentation
LOCATION
Madison, WI
POSTED
30+ days ago
REQUIRED SKILLS: (Need Majority; 5+ Years) * Service Desk & IT/Desktop Support (2–5+ years of relevant experience) * Troubleshooting hardware, operating system, and software issues (2–5+ years of relevant experience) * Strong customer service and communication skills * NICE TO HAVE SKILLS: * Familiarity with ITSM / ticketing systems (e.g., Cherwell) * Experience writing technical and end-user documentation * Imaging and deploying PCs (2–5 years of experience)

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American Technology Consulting