The Immunization Helpdesk Analyst provides technical and customer support for
immunization information systems (IIS), focusing on data integrity issues such
as de-duplication and bad merges. This role ensures accurate immunization
records and supports healthcare providers, public health staff, and end-users in
resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
· Respond to inquiries from healthcare providers, public health agencies, and
internal users regarding immunization records and system functionality.
· Investigate and resolve duplicate patient records and bad merges in the
immunization registry.
· Use data tools and matching algorithms to identify and correct data integrity
issues.
· Escalate complex data issues to technical teams or data stewards as needed.
· Document all support interactions in the ticketing system and maintain
accurate logs.
· Provide guidance to users on best practices for data entry and record
management.
· Collaborate with IT and data quality teams to improve deduplication processes
and system performance.
· Collaborate with internal and external teams and assist on improving Data
Quality metrics.
· Assist in testing system updates and enhancements.
· Generate reports on data quality trends and help develop training materials.A
American Technology Consulting